Customer Support Consultant

3 weeks ago

Sydney, New South Wales, Australia REA Group Full time
Overview

Join to apply for the Customer Support Consultant role at REA Group.

Permanent full-time role based in Richmond, Sydney or Brisbane.

What The Role Is All About
  • Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
  • Be digitally-savvy; we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
  • Balance customer demand and multi-tasking in a fast-paced customer contact environment
  • Work as part of a high performing team, driving for performance excellence
  • Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
  • Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
  • Provide thoughtful and insightful feedback to improve REA products and services
Who We're Looking For
  • 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
  • Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers
  • Experience in real estate roles like leasing consultant, property manager or similar are highly beneficial
  • Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
  • Experience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
  • Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
  • Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
  • Demonstrated growth mindset and enthusiasm for learning
The REA Experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

Some Of Our Perks & Benefits Include
  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life
Our Commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information and Media
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