Night Manager

1 week ago

Sydney, New South Wales, Australia Shangri-La Hotels Full time

Shangri-La Sydney

Shangri-La Sydney is the city's leading luxury hotel. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our hotel offers 564 spacious and inspired luxury guests rooms and suites, four food & beverage outlets and 18 functions rooms.

We are seeking a dedicated and experienced Night Manager to oversee and assist in the overnight operations of the hotel, in particular the successful overnight operation of the Property Management System (OPERA). The Night Manager will be responsible for maintaining the safety, security, and smooth operation of our establishment during overnight shifts. This role requires strong leadership skills, attention to detail, and the ability to effectively manage a team.

**Responsibilities**:
Conduct full handover with afternoon staff and ensure sufficient information/background has been supplied on all matters, outstanding and otherwise.
Act in a key role in the Emergency Response Team, assuring the safety of guests and employees in the event of fire, bomb threat and/or possible evacuation. Assume responsibility for all final decisions in the event of an emergency situation.
Liaise closely with the Security Department in regards to RSA, RSG issues and assist Security where needed as a representative of Shangri-La Sydney.
Deal efficiently and professionally with all hotel guests and employees in regards to all complaints and concerns, taking responsibility for tasks required to assure guest satisfaction.
Play an active role in the health, safety and security of all guests and employees assuring all areas of concern are reported to the relevant departments.
Assist reception staff with check-ins and check-outs - paying particular attention to the early and late part of the overnight.
Point of contact for all emergency computer related incidents. Responsible for responding to and relaying such information to the IT Manager and resolving to the satisfaction of the Front Office Manager.
Perform other duties as assigned by Director of Rooms, Director of Operations or General Manager.

**What is expected from you**:
At least 3 years in a similar position in a 5 star Hotel
Excellent leadership skills
Proven experience dealing directly with guests
Efficient with the use of Opera
Previous knowledge of all accounting standards and procedures
Know all emergency and fire procedures

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