Application Packager

2 weeks ago

Canberra, ACT, Australia Leidos Full time

Company Description

At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers' most complex challenges. Great ideas are our currency and every person is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they can have.

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to be the difference, we look forward to welcoming you.

Our business is growing and evolving, so it's an exciting place to be. We're focused on outcomes so we support flexible work practices. There are also a range of benefits including 12 weeks' paid parental leave as a primary carer, discounted health insurance, novated leasing and more.

**Job Description**:
**Your New Role**

**Responsibilities include**:

- Carry out software packaging and operating system imaging.
- Implement process and technical improvements including process documentation and compliance improvements.
- Participate in the development of technical procedures and user support guides.
- Investigate and coordinate the resolution of potential and actual service problems around system software.
- Install, test and advise on the correct use of new versions of system software.
- Work as part of a team to manage incidents, problems, continuous service improvement and workflows to meet deadlines.
- Develops an understanding of the customers' environment and service requirements to enable successful delivery of the service.
- Ability to convert customer business requirements to technical solutions that meet customer business needs
- Takes ownership of issues identified. Tries to understand the problem to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.

**Qualifications**:
You will be an experienced Application Packager with a focus on quality, a keen interest in customer satisfaction and a thirst to learn as well as share knowledge.

Coupled with your education and/or practical experience, you will demonstrate a 'can-do', pro-active, approach with the ability to understand the business, identify issues and develop relationships to achieve Leidos objectives.

Your skills in the following areas will be highly valued:
**Skills**
- A qualified practitioner with higher degree qualifications or relevant industry experience of more than 8 years.
- Time management and prioritisation skills
- Good presentation and customer facing skills
- High level knowledge in Windows registry administration, Windows process, and services
- Experience with troubleshooting Windows operating system
- Experience utilising some packaging tools, including AdminStudio, AppV Sequencer, packaging Tools
- Experience with scripting skills in PowerShell and VBScript
- Technical documentation skills, oral and written communication skills with a 'can do' attitude
- Self-tasking and prioritisation

Additional Information
**_
This role requires the successful applicant to be an Australian Citizen and hold or be willing to gain a minimum NV-1 level Australian security clearance._

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