Applications Packager

1 day ago

Canberra, ACT, Australia Datacom Full time
Overview

Datacom Canberra, Australian Capital Territory, Australia

Position

Applications Packager

Base pay range: A$110,000.00/yr - A$125,000.00/yr

What You Will Do
  • Software packaging and repackaging. This will cover from discovery through to deployment support
  • Package based on BAU tickets as well as project
  • Participate in project planning sessions and project delivery
  • Prepare documentation for use by Operational staff
  • Analyse and rectify packaging problems
  • Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
  • Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
  • Operate in, and contribute to the winning culture of a high performing team
  • Identify service improvements, efficiencies and/or cost reductions for Datacom customers
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release)
  • Provide guidance and mentoring to less experienced Datacom staff to ensure overall competence and growth in the company continually improves
  • Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring
  • Minimum 5 years' experience in the IT industry, preferably within an IT Managed Service Provider environment
  • Approximately 3 years' experience in a similar Application Packaging role
  • Exceptional knowledge of packaging tools such as InstallShield, PACE, etc
  • Strong knowledge of Windows 10, Windows 11, and macOS operating systems
  • Skilled in endpoint management platforms including SCCM (System Center Configuration Manager), Intune, VMware Workspace ONE, and JAMF
  • Strong troubleshooting, customer service, communication, and prioritisation skills
  • Ability to work autonomously with minimal supervision
  • Adaptability to rapid change in a dynamic working environment
  • Willingness and ability to travel to Datacom offices, customer sites, and conferences as required
Nice to have
  • Experience with MSIX packaging and deployment
Why join us

Datacom is one of Australia and New Zealand\'s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It\'s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You\'ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand\'s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Non-profit Organizations and Primary and Secondary Education

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