Applications Packager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

This role will be providing key packaging services to one of our largest customers.

You will be joining a high-performance team in our extensive Operations business with a focus on innovative, modern approaches to improving the stability, scalability and maintainability of our customer facing systems.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you'll do
At the moment, as an Applications Packager you will be focused on:

- Software packaging and repackaging. This will cover from discovery through to deployment support
- Package based on BAU tickets as well as project
- Participate in project planning sessions and project delivery
- Prepare documentation for use by Operational staff
- Analyse and rectify packaging problems
- Leverage enterprise grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What you'll bring
You will have an IT technical support background, ideally within an IT-managed service provider, and know about Windows 10, 11 and Windows 2016/2019 Server operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE, VMWare Vsphere, VMware Horizon, Active Directory, Chocolatey Package manager, SOE Template concepts and Application control concepts.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with mínimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

You will also be keen to learn and grow within your career with your own motivation to want to Attain and/or maintain relevant industry or professional certification(s).

Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

**Requirements**:
LI-Hybrid