Relationship Manager

2 weeks ago

Melbourne, Victoria, Australia Victorian Chamber Of Commerce And Industry Full time

**Fantastic career opportunity to work with Victoria's leading businesses**:

- ** Manage relationships within an exclusive portfolio**:

- ** Help grow a highly respected and dynamic member program**

**About us**

We are the most influential, independent business body in Victoria with over 65,000 members. Our members choose us because of our network and connectivity, policy influence, professional development opportunities, and range of business services (we're trusted experts in workplace relations, international trade, workplace health, safety and wellbeing, and policy development). Our team of 180+ staff thrive on putting our members first in everything we do - from providing exceptional customer service to advocating for their interests to all levels of government. The Victorian Chamber of Commerce and Industry works for the success of our members, business and Victoria.

Within the Victorian Chamber, the Melbourne Chamber of Commerce (MCC) focuses on large corporations and organisations in Victoria. It brings together influential companies, business leaders, key influencers and political leaders with a specialised membership program for their needs.

**About the role**

This role is responsible for partnering with our Melbourne Chamber of Commerce member organisations to deliver value, satisfaction and highly effective account management. This role will also assist grow Victorian Chamber service delivery into their portfolio of MCC members.

On a day-to-day basis, you will be responsible for:

- Developing effective relationships with a range of key senior stakeholders
- Creating tailored and detailed account plans, and demonstrating the value of our member proposition
- Identifying member's needs and effectively linking with Victorian Chamber products, services and people
- Pro-actively following up leads and referrals
- Creating tailored introductions for members
- Positively engaging with members to ensure they are retained as members and continue to use our products and services
- Being an effective primary point of contact and ambassador for the Chamber

**About you**

To be successful in this role you have the ability to to quickly gain expert knowledge of our members, and of Victorian Chamber products, services and people. You will be able to demonstrate:

- Previous experience in an account management and/or sales role
- High level engagement, networking, presentation, sales and relationship management skills
- Demonstrated ability to develop and maintain effective working relationships with key accounts, and liaise with all levels of management
- Driven, customer-focused and results-oriented
- Commercially astute with the ability to identify and secure new business opportunities and meet targets

**How to apply

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