Application Management Specialist

7 days ago

Sydney, New South Wales, Australia Board International Sa Full time

This position is based in our Sydney office reporting into the Global Head of Solution Support. Flexible home-working will be available where required and travel requirements will be mínimal making this an ideal position for Consultants looking for a more consistent working environment.
Board offers a flexible and dynamic work environment with plenty of opportunities to support professional growth. This role provides an excellent opportunity to join a fast-growing visionary software company with a product at the technological forefront of its market.

**Responsibilities**:

- Provide expert functional and technical support for existing Customer Board planning solutions
- Manage extensive knowledge transfer processes between delivery and maintenance teams
- Host regular service review meetings with your Customers to ensure high levels of Customer satisfaction whilst providing insights to new features and functionality introduced in the Board platform
- Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and solve complex business problems
- Remain commercially focused by identifying Board footprint expansion opportunities within the existing Customer base
- Work closely with the Board Product team by relaying Customer and market feedback

**Requirements**:

- BSc/MSc in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field
- 2-4 years' experience working in a CPM software delivery/ consulting role
- Exposure to multi-dimensional or OLAP technology preferred
- Knowledge of SQL advantageous
- Able to work against very tight deadlines in a fast-paced environment
- Strong troubleshooting, root-cause analysis and reverse engineering capability
- Great de-escalation skills
- Ability to grasp complex business requirements and translate those into solutions within the Board platform
- Excellent written and verbal communication skills

**Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.**

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