Applications Specialist

Overview

Join our Applications Specialist role at NSW Health. This is a temporary full-time opportunity (up to June 2026 with possibility to extend) based at 1 Reserve Road, St Leonards NSW. Closing date: Thursday 4 September 2025 (11:59 PM). Requisition ID: REQ584389.

Job Details

• Employment Type: Temporary Full Time (up to June 2026 with possibility to extend)
• Position Classification: Health Manager Level 3
• Remuneration: $127,150 - $144,444, plus Superannuation
• Location: 1 Reserve Road, St Leonards NSW
• Hours Per Week: 38
• Requisition ID: REQ584389
• Closing Date: Thursday 4 September 2025 (11:59 PM)

About the Role

eApproval is an online application which enables the end-to-end management and approval of all briefs and correspondence. The application connects NSW Health to seamlessly draft, share, approve, and track all critical and non-critical business decisions while enabling NSW Health's vision for a digitally enabled workplace that accelerates decision making.

We are looking for an Application Specialist to manage the day-to-day operations of the eApproval system to ensure that it runs efficiently and effectively. This role is also responsible for the overall service management which includes incident management, service request management, problem management, change management and configuration management.

With your skills and experience, you can contribute to the millions of ways we're enhancing health and wellness while developing your career as part of the largest health organisation in Australia. As the program expands to a statewide rollout, it is now the best time to join the team.

What You'll Be Doing

• Serve as the escalation point for complex eApproval system issues, including second-level support, system configuration, and coordinating with vendors and eHealth NSW for resolution.
• Design and optimise approval workflows, templates, and user access while gathering business requirements and liaising with stakeholders.
• Ensure business continuity through release coordination, system updates, and advising vendors on rollback procedures when needed.
• Create and maintain comprehensive documentation including system configurations, user guides, business processes, and training materials.
• Manage ITSM operations including incidents, service requests, and change management.
• Monitor system performance and usage to identify trends, capacity issues, and opportunities for optimisation
• Deliver user training and support adoption of new features and workflows across the organisation

About You

• Extensive experience in managing and supporting corporate information systems; ability to elicit, understand and translate business requirements into ICT solutions within a large and complex service industry organisation.
• Experience in ICT support and customer service role to troubleshoot issues and perform root-cause analysis.
• Demonstrated high level analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions for an integrated environment.
• Experience with JIRA Service Management and ServiceNOW is advantageous but not essential

How To Apply

At the Ministry of Health, we want you to make the most of the opportunities you'll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND respond to the targeted questions below (maximum 4000 characters per question including spaces) in the questionnaire and then submit your application.

Target Questions

1. Describe an example where you dealt with a frustrated user about an application issue? What approach did you use to troubleshoot?
2. Describe a time when you had to explain a complex technical issue to a non-technical user?
3. Describe a situation where you significantly improved a process or system functionality?

For role related queries or questions contact Jun Ra on Jun.Ra@health.nsw.gov.au and quote REQ584389. If you require adjustments to the recruitment process, please contact Rebecca Chan on Rebecca.Chan3@health.nsw.gov.au.

Applications Close: Thursday 4 September 2025 (11:59 PM).

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

Our commitment to Diversity and Inclusion

We are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

Additional Information

• This is a temporary role and there may be opportunities for ongoing employment at grade.
• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• Please note the selection process will include a range of merit-based techniques to assist in determining your suitability for the role.

For more information about working at the NSW Health, please visit our career portal.

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