Industry Client Solutions Manager

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Us
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

**Responsibilities**:
1.) Industry Planning, Data Analysis, and Go-To-Market
- Build and maintain comprehensive industry playbooks that outline best practices, benchmarks, and strategies for Apps and Services advertisers (Food Delivery, Ride Hailing, Grocery Delivery, Travel, FinTech, Entertainment, Gaming)
- Incorporate insights from market trends, platform performance, and client feedback into scalable solutions
- Conduct data-driven analyses to identify trends, opportunities, and areas for optimization within the apps and services ecosystem.
- Develop actionable insights and strategies based on platform data and performance metrics
- Use data tools and frameworks to evaluate campaign performance and recommend improvements.

2.) Account Management & Product
- Achieve account growth targets by presenting TikTok's advertising products and solutions that help clients meet their marketing objectives
- Cultivate and manage relationships with key stakeholders across the Apps and Services industry
- Serve as a trusted consultant by understanding client objectives, challenges, and success metrics.
- Drive adoption of TikTok's advertising products to achieve measurable business growth for clients

3.) Stakeholders Management
- Stay at the forefront of trends in the Apps and Services sector, including user behavior, market shifts, and technology advancements
- Share insights with internal teams and clients to influence decision-making and strategy
- Work with internal teams, including sales, marketing, product, and analytics, to deliver holistic solutions for clients.
- Act as a bridge between clients and TikTok's product teams to drive feedback and innovation

**Qualifications**:
Minimum Qualifications
- Revenue growth and campaign ROI for key accounts in Apps and Gaming.
- Client satisfaction and retention rates.
- Quality and adoption of industry playbooks and best practices.
- Measurable impact of data-driven recommendations on client success.
- Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, cross-vertical knowledge, measurement tools such as Mobile Measurement Partner (MMP) and Website Pixel.

Preferred Qualifications
- Familiarity with performance marketing strategies and user lifecycle management in the Apps and Services vertical.
- Hands-on experience with advertising platforms and analytics tools.
- Strong analytical skills, including experience with Excel, SQL, or data visualization tools.
- Excellent communication and presentation skills, with the ability to simplify complex data into actionable insights.
- A collaborative mindset with the ability to thrive in a dynamic, fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.