Service Manager

Service Manager - Inclusive Employment Australia (IEA)
Join or sign in to find your next job
Join to apply for the
Service Manager - Inclusive Employment Australia (IEA)
role at
Breakthru
Service Manager - Inclusive Employment Australia (IEA)
2 days ago Be among the first 25 applicants
Join to apply for the
Service Manager - Inclusive Employment Australia (IEA)
role at
Breakthru
About Us...
Want to grow your career while helping people find a job they love?
About Us...
Want to grow your career while helping people find a job they love?
At Breakthru, you won't be stuck behind a desk — you'll be out in the community, working side-by-side with clients where it matters most.
As part of the Royal Rehab Group, you'll be backed by one of Australia's most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you'll have the stability, resources, and support to grow your career and make a real impact in people's lives.
About The Role..
Breakthru is proud to be selected by the Department of Social Services to deliver the new Inclusive Employment Australia (IEA) program across key regions in New South Wales and Queensland. This means we'll be supporting more people than ever to access meaningful employment and build lasting careers — and we're growing our team to help make it happen.
Leading the team across the Central Coast Employment Service Area (ESA), as Service Manager you'll provide strategic leadership across your region, ensuring the delivery of high-quality, inclusive employment services. You'll lead a performance-driven team, oversee budgets and reporting, and foster a culture of integrity, empathy, and accountability. A key part of your role is building strong networks with employers, community partners, and stakeholders to expand opportunities for people with diverse abilities. With your vision and leadership, you'll create pathways that empower both clients and your team to thrive.
Key Responsibilities Include
Lead improvements to the customer and employer experience, ensuring quality, person-centred service delivery.
Drive team performance to exceed both quality and performance targets.
Manage service area financial performance, meeting revenue and margin targets.
Build a high-performing, enterprising workforce through coaching and leadership.
Work closely with the Performance Manager to use local data and insights to guide decision-making and improve outcomes.
Strengthen partnerships with local agencies, referral sources, and community stakeholders.
Ensure the ongoing development of your team to build a deeper understanding of best practice when working with people with disability, injury, or health conditions.
Ensure compliance and exceed internal and external performance benchmarks
Champion Breakthru's values of inclusion, empowerment, and person-centred practice.
About You..
You're a confident and strategic leader with a passion for delivering high-quality, person-centred services. You know how to create a positive client and employer experience, and you're driven to exceed performance, quality, and financial targets. With strong commercial acumen, you understand how to manage budgets while keeping people at the heart of what you do.
You lead by example, coaching and empowering your team to grow while fostering a culture of continuous improvement. You use local data and insights to make informed decisions and drive better outcomes for both clients and employers. You're also skilled at building strong partnerships with community stakeholders and referral networks.
Most importantly, you're committed to inclusive, best-practice support for people with disability, injury, or health conditions, and you actively champion Breakthru's values of inclusion, empowerment, and person-centred practice.
Our Ideal Candidate Will Demonstrate
Proven experience in Employment Services
Strong financial acumen with responsibility for budgets and P&L
Exceptional leadership skills with the ability to build and lead a high-performing, cohesive team
Background in recruitment and talent management
Excellent communication, negotiation, and influencing abilities
Results-driven with a track record of achieving and exceeding targets and KPIs
Confident in managing multiple customer management systems and processes
Criminal record check (essential or willing to obtain)
Working with children's check (essential or willing to obtain)
NDIS Workers screening clearance (essential or willing to obtain)
Current Driver's License - essential
Your Royal Rewards...
Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
Wellbeing Days: 5 extra leave days to recharge
Maxxia Rewards: enjoy a huge range of discounts through our salary packaging partner
Fitness Passport: Discounted access to gym and aquatic centres
Health Insurance: Exclusive HCF discounts
Portable Long Service Leave: Access to portable long service leave for eligible candidates
Career Growth: Genuine opportunities for growth and career development
EAP Support: Free, confidential counselling and wellbeing support
We know our diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace that reflects the people we serve. We encourage applications from all members of our community, including People with Disability, First Nations peoples, LGBTIQA+ people, and those from Culturally and Linguistically Diverse backgrounds.
We are committed to creating an inclusive and accessible environment where all individuals can thrive. Should you require any adjustments to participate equitably in the recruitment process, please contact
We welcome the opportunity to discuss any workplace adjustments during the interview process.
What's Next...
If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us
Please note, only applicants that address this essential criteria will be considered.
Visit Our Breakthru Careers Page For More Information
www. Royalrehabgroup.com.au/careers/
The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, NDIS Worker Screen Clearance, employment history, driver's license and referee checks.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Individual and Family Services
Referrals increase your chances of interviewing at Breakthru by 2x
Get notified about new Service Manager jobs in
Tuggerah, New South Wales, Australia
.
Central Coast, New South Wales, Australia 2 weeks ago
West Gosford, New South Wales, Australia 2 months ago
Section Manager Asset Management and Maintenance
Assistant Manager - Terrigal Beach House
Terrigal, New South Wales, Australia 5 months ago
Dora Creek, New South Wales, Australia 1 month ago
Kariong, New South Wales, Australia 1 month ago
Section Manager Asset Management and Maintenance
Central Coast, New South Wales, Australia 2 weeks ago
Kariong, New South Wales, Australia 1 month ago
CCLHD - Nursing Unit Manager Level 1 - Wyong Endoscopy Unit
CCLHD - Nursing Unit Manager Level 1 - Wyong Endoscopy Unit
Head Chef - Residential Aged Care (Kincumber)
Kincumber, New South Wales, Australia 1 day ago
Belmont North, New South Wales, Australia 5 days ago
Customer Service Attendant, relief Duty Manager - Breakers Country Club Wamberal NSW
Team Leader - Inclusive Employment Australia (IEA)
Tuggerah, New South Wales, Australia 8 hours ago
Team Leader - Inclusive Employment Australia (IEA)
Tuggerah, New South Wales, Australia 2 days ago
Central Coast, New South Wales, Australia 4 days ago
General Services Officer - Catering Department
North Gosford, New South Wales, Australia 2 weeks ago
General Services Officer - Catering Department
North Gosford, New South Wales, Australia 2 weeks ago
Outside of School Hours Care Educator - Swansea
Caves Beach, New South Wales, Australia 1 week ago
Forresters Beach, New South Wales, Australia 2 days ago
Lake Macquarie, New South Wales, Australia 1 week ago
Tuggerah, New South Wales, Australia 4 months ago
Central Coast, New South Wales, Australia 2 days ago
Mandalong, New South Wales, Australia 2 days ago
Lake Macquarie, New South Wales, Australia 2 weeks ago
Lake Haven, New South Wales, Australia 3 weeks ago
Central Coast, New South Wales, Australia 4 days ago
Central Coast, New South Wales, Australia 2 days ago
CCLHD - Aboriginal Family Clinician - Child Protection Counselling Service (CPCS)
CCLHD - Aboriginal Family Clinician - Child Protection Counselling Service (CPCS)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr