Claims Specialist

4 days ago

Sydney, New South Wales, Australia Allianz Australia Full time

Overview
Claims Specialist - Workers Compensation | North Sydney at Allianz Australia.
We're seeking a driven and highly experienced Claims Specialist to join our NSW Workers Compensation team.
In this role, you will facilitate the return to work and health of claimants, leveraging your extensive knowledge in Workers Compensation, together with empathy and a passion for helping others.
You will coach and support case managers, provide expert advice on claims strategies, and build strong relationships with stakeholders to deliver successful outcomes.
Responsibilities
Manage a diverse portfolio of complex claims for government agencies.
Partner with internal and external stakeholders to meet Allianz's service principles.
Determine complex liability decisions and provide timely assessments of treatment requests.
Document claims decisions thoroughly and accurately.
Utilise claims management systems effectively.
Develop and implement claims strategies that deliver positive and sustainable outcomes.
Meet key compliance and performance measures.
Coach and support newer team members and provide advice on complex claims.
Qualifications
Minimum 4 years' recent experience as a Workers Compensation Case Manager or in other personal injury roles (experience within the last 5 years).
Detailed understanding of PIAWE, complex claims liability decisions, litigation and work capacity processes.
Ability to work autonomously.
Excellent written and verbal communication skills with a customer-focused approach.
Strong time management skills and adaptability to change.
Interest in leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and Perks
Inclusive culture with a supportive, open-minded team focused on customer outcomes.
Flexible work options and workplace adjustments to support work-life balance.
Career development with mentoring, development opportunities and global mobility; access to over 10,000 learning resources.
Financial and well-being perks, including discounts on Allianz products, retail, tech and travel; financial wellness initiatives and Employee Share Purchase Program.
For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We believe in an inclusive workplace where everyone belongs and can thrive.
Allianz is committed to equal opportunity and values diverse perspectives.
We welcome applications from people of all backgrounds, including all genders, ages, religions, sexual orientations, abilities and ethnicities.
Adjustments and support
If you require any support or adjustments to participate equitably in our recruitment process, please contact for a confidential conversation.
Company
Allianz Group is a trusted insurer and asset manager.
Caring for employees and their ambitions is at the heart of our approach.
We invite you to join us and care for tomorrow.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services and Insurance
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