Customer Service Assistants

2 weeks ago

Canberra, ACT, Australia Bernardi Group Full time

**POSITION OVERVIEW**At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.

**DUTIES AND RESPONSIBILITIES**

Duties may include but are not limited to:

- Adheres to all standard operating procedures and policies
- Responsible for cash handling procedures
- Responsible for all communications applicable to their assigned area
- Assists in merchandising procedures
- Responsible for maintaining assigned area
- Delivers exceptional customer service through personal contact with customers
- Receiving Deliveries and management of invoicing/paperwork
- Checking off stock to invoice
- Stocking Shelves and Displays
- Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
- Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

**ESSENTIAL JOB FUNCTIONS**
- Stand entire shift
- Frequently operate cash register
- Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequent use of stock trolleys, pallet jacks for the moving of stock
- Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
- Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situations

QUALIFICATION AND WORK SKILL REQUIREMENTS
- Recent relevant work experience
- Demonstrated understanding and willingness to provide excellence in customer service
- Ability to multi-task
- Creative thinking
- Cash handling experience including balancing of cash register
- Solid numeracy skills

**PERSONAL ATTRIBUTES**
High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

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