Software Support Specialist

2 weeks ago

Wollongong, New South Wales, Australia Objective Corporation Full time

**About Objective**
At Objective, we create that software that makes a difference. With over 400 people and 4 development labs spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.
Objective's Wollongong lab is Illawarra's largest development lab, housed in the Illawarra Innovation Campus.

*
The challenge*
This is a full-time role based in our Wollongong office and you will be joining a close-knit team reporting to the RegTech Support Manager. The Objective Software Support Specialist team provides technical assistance for Objective RegTech and transport safety solutions. We are the key contacts between customers and internal departments to maintain satisfaction and resolution to all customer issues. Software Support Specialists provide accurate and timely technical support to Objective customers via telephone and portal. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize.
**What you'll do**
- Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention.
- Provide remote product technical support to customers.
- Maintain up-to-date and relevant technical knowledge of Objective solutions and the environments in which customers operate.
- Obtain a solid understanding of the customer issue, diagnose, and provide an appropriate solution according to service levels.
- Manage incidents professionally and within stated timelines.
- Understand the real-world impact that issues and defects have on customers.
- Accurately record and maintain incidents in accordance with department standards.
- Assist Engineering staff in resolving product issues.
- Assist Product & Cloud Engineering staff in resolving product issues.
- Partner with Technical Account Managers when delivering outcomes for customers.

**What you need to succeed**
- Either a bachelor or master's degree in computer science plus 2-4 years experience.
- 5 years experience in a customer support role.
- Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
- Recognizing areas that require patching and up-gradation for fixing vulnerabilities.
- Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical.
- Effective dialogue building skills; listening, good Q&A skills.
- Ability to work in a highly agile environment and multi-task.
- An excellent team player but equally able to work individually depending on customer scenarios.
- Good to have: Coding capability in one programming language, preferably Java, C++ or scripting abilities.

**Why Objective?**
We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment.

Come and join a team that is making a difference, Come and join Objective.

  • Office Support Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeSupport Full time $34,470 - $35,540

    Job Title: Office Support SpecialistAs an Office Support Specialist, you will play a vital role in ensuring the smooth operation of our Outpatient Clinic Services. Your administrative expertise will enable you to provide top-notch support to our manager and team, facilitating seamless communication and collaboration.About the RoleYou will be responsible for...

  • Family Support Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job SummaryWe are seeking a skilled Family Support Specialist to join our team. As a Family Support Specialist, you will be the primary point of contact for families and staff regarding child care enrolments, fees, and government rebates.The successful candidate will be responsible for the administration and management of family accounts, payment processing,...

  • Education Support

    2 weeks ago

    Wollongong, New South Wales, Australia Mackillop Specialist School Full time

    **Role Description/Criteria****About the role**:This exciting position is based in the vibrant community of Clifton Hill within MacKillop Education Clifton Hill (MacKillop Specialist School, F-12), where you will be an integral part of our dynamic team, reporting directly to the Education and Wellbeing Leader. Rooted in our Catholic ethos and values, we are...

  • Technical Support Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeTechnical Full time $60,000 - $102,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to our customers via telephone and portal.You will be responsible for managing support issues of complex and technical nature with varying degrees of priority. You will...

  • Desktop Network Support Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeNetwork Full time $80,000 - $110,000

    Desktop Network Support SpecialistWe are seeking a skilled Desktop Network Support Specialist to join our team. The ideal candidate will have excellent technical skills and experience working with desktops, servers, and networks.Job RequirementsUpgrade systems to ensure longevity and performanceTroubleshoot and resolve incidents related to desktops and...

  • Administrative Support Specialist

    6 days ago

    Wollongong, New South Wales, Australia beBeeAdministrative Full time $32,500

    We are seeking an Administrative Support Specialist to join our team.Job Summary: As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and administrative support to our property manager and guests.Main Responsibilities:Filling in for the property manager as needed to ensure seamless day-to-day...

  • Junior Software Development Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeSoftwareDeveloper Full time $60,000 - $80,000

    Job OpportunityA Junior Software Developer position is available.The ideal candidate will have work rights and 1-2 years of experience in software development.About the RoleWe are seeking a motivated and innovative Junior Programmer to join our team. The successful candidate will be passionate about coding, AI, and want to help build exciting tools.Key...

  • Education Support

    1 week ago

    Wollongong, New South Wales, Australia Mackillop Specialist School Full time

    **Role Description/Criteria****About Us**:At MacKillop Education, we are more than just a school—we are a safe, supportive community dedicated to helping children and young people who are disengaged or at risk of disengaging from education. Having operated for over 10 years, our schools specialise in providing expert, professional support to our students...

  • Support Specialist

    5 days ago

    Wollongong, New South Wales, Australia beBeeSupport Full time $33 - $74

    Job DescriptionWe are seeking a Support Specialist to join our team. As a Support Specialist, you will provide support to individuals with disabilities, enabling them to live independently and pursue their goals.ResponsibilitiesProvide personal care and assistance with daily living tasksAccompany individuals on outings and activitiesAssist with household...

  • IT Operations Specialist

    1 week ago

    Wollongong, New South Wales, Australia beBeeOperational Full time $60,000 - $80,000

    IT Operations SpecialistWe are seeking a skilled and experienced IT Operations Specialist to lead our IT operations team. The successful candidate will be responsible for managing incoming support requests, leading the charge on all things IT across our business, and collaborating across departments to deliver solutions that meet their tech needs.About YouTo...