Claims Service Officer
2 weeks ago
CLAIMS SERVICE OFFICER - PERSONAL INJURY - PERTH, WA
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
Want to know how it feels to be genuinely supported to grow and develop your career?
We currently have opportunities to join our team as a Claims Service Officer, ensuring Allianz Personal Injury internal and external customer expectations are met through high volume and quality processing, and resolving internal and external queries.
About the role
- Maintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, Allianz business objectives, and desired Work Cover culture
- Respond to processing and task-related queries from various stakeholders, escalating to Senior CSO, Manager, or Case Managers as required
- Process and complete work allocated within required timeframes, meeting data integrity and schedule requirements (as per Allianz and Worksafe guidelines). This includes accurate processing to ensure no duplication/ erroneous payments are made
- Proactively work within a team environment and actively contribute to team goals, whilst assisting other team members
- Adhere to Allianz's policies and procedures including customer service standards and record keeping obligations
About you
- Data entry experience
- Customer Service experience
- Ability to process quickly and accurately
- High attention to detail
- With experience using Microsoft Office products experience including Windows, Word, and Lotus Notes
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
-
Claims Officer
2 weeks ago
Perth, Western Australia Persolkelly Full timeMembership only insurance based client seeking multiple customer friendly Claims Officers to join their team for a 2 - 3 month assignment with the otential to extend**Claims Officers**PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment...
-
Claims Officer
1 week ago
Perth, Western Australia Capricorn Full timeJoin to apply for the Claims Officer role at Capricorn2 months ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at CapricornGet AI-powered advice on this job and more exclusive features.A Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand,...
-
Claims Officer
1 week ago
Perth, Western Australia Capricorn Full timeJoin to apply for the Claims Officer role at Capricorn2 months ago Be among the first 25 applicantsJoin to apply for the Claims Officer role at CapricornGet AI-powered advice on this job and more exclusive features.A Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand,...
-
Claims Service Officer
2 weeks ago
Perth, Western Australia beBeeInjury Full time $60,000 - $84,000We are seeking an experienced Claims Service Officer to join our team. In this role, you will be responsible for processing and resolving injury claims in a timely and efficient manner.Job DescriptionThe successful candidate will have excellent communication skills and the ability to work independently as well as part of a team. You will be responsible...
-
Claims Officer
4 weeks ago
Perth, Western Australia Capricorn Full timeA Little About UsWe're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access...
-
Claims Coordinator/ Claims Assistant
3 weeks ago
Perth, Western Australia Mk3 Pty Ltd Full timeAbout UsWe are an Australian-owned and nationally operating company, providing end-to-end claims management and residential building repair services to the Insurance Industry.Mk3 Group is a place for support and belonging, where you can build lifelong connections. If you're looking for a chance to apply your customer service and administrative skills, this...
-
Support Officer
2 weeks ago
Perth, Western Australia beBeeClaims Full time $55,000 - $85,000Our ideal candidate will have a deep understanding of claims management principles and be able to collaborate with cross-functional teams to resolve complex issues effectively.Key Responsibilities:Manage the receipt, assessment, and resolution of claims in a timely mannerDevelop and maintain strong relationships with customers and stakeholders to ensure...
-
Claims Services Representative
2 weeks ago
Perth, Western Australia beBeeInsurance Full time $60,000 - $85,000Customer Service Coordinator - Insurance ClaimsThe role of the Customer Service Coordinator involves providing exceptional customer service and administrative support for property insurance claims. You will be responsible for maintaining high levels of communication with stakeholders, liaising with policyholders and insurance companies, and processing new...
-
Claims Specialist
2 weeks ago
Perth, Western Australia beBeeClaimsManagement Full time $120,000 - $170,000Job OpportunityThis is a role based in Perth that requires at least three days a week in the office. The successful candidate will be responsible for assessing all new claims received daily and distributing them according to established procedures.Main ResponsibilitiesAssess and distribute new claims on a daily basisCarry out technical claims management...
-
Claims Specialist
1 week ago
Perth, Western Australia beBeeClaims Full time $90,000 - $115,000Deliver Exceptional Claims ServiceAs a dedicated claims officer, you will be responsible for delivering superior claims service to our valued customers. You will investigate, evaluate and negotiate assigned cases, ensuring that our policyholders receive fair and timely resolutions.Job DescriptionWe are seeking a highly motivated and experienced claims...
