Ward Clerk

Location: Melbourne | Western Metropolitan

Job type: Part time

Organisation: Victorian Institute of Forensic Mental Health

**Salary**: Salary not specified

Occupation: Prison and Corrective Services, Health and Allied Health

Reference: 15733
- Part-time, ongoing Ward Clerk
- Based at Erskine unit, Ravenhall Correctional centre
- Diverse and supportive environments

**Job location**

Forensicare is the statutory agency responsible for the provision of adult forensic mental health services across Victoria. Position based at Ravenhall.Completed in 2017, the new medium-security men's prison is located at Ravenhall Correctional Centre in Melbourne's west, providing world-class forensic mental health services in Victoria in a purpose-built state of the art facility developed to international best practice standards.

**About the Role**:

- Ward Clerks across Prison Services Forensic Mental Health Services - Ravenhall Correctional Centre - provide high quality administrative support to the multi-disciplinary teams working within the service. The Ward Clerks work under the direction of the relevant Program/ Unit Manager who is responsible for the management of the area and will provide guidance on work priorities. Health Information Manager will provide Health Information support and guidance as required.

**Duties**:

- Be responsible for the efficient collation and maintenance of patient health records and information - in accordance with Forensicare and Justice Health policies, procedures and guidelines.
- Assist with the registration, admission and discharge of patients on the Statewide mental health computer system known as CMI/RAPID ensuring a high level of data entry accuracy.
- Maintain patient lists, and ensure all relevant documentation for admissions, transfers and separations is completed in a timely manner.
- Maintain the medical record tracking system and requests medical records as necessary.
- Attend Unit and other meetings as required, and document and distribute minutes after approval by the manager who chaired the meeting.
- Efficiently manage correspondence and telephone enquiries ensuring calls are directed to the appropriate person.
- Assist in receiving and welcoming professional visitors, including providing them with relevant information and directing them appropriately.
- Assist with patient admissions and queries. Communicate respectfully and effectively with all staff members, patients and their families.
- Liaise with Custodial staff and Alliance partners as appropriate, and in line with the Ravenhall Charter.
- Participate in mandatory safety training and any Forensicare specific mandatory training on an annual basis as defined in the Mandatory Training policy.
- Performance will be appraised from the results of the listed key responsibilities. Formal appraisal will be carried out by the Manager at six months and twelve months, with annual performance appraisal occurring thereafter.

**What you need**:

- Demonstrated ability to provide administrative assistance in a health or mental health setting.
- Knowledge of medical terminology.
- Working knowledge of RAPID (Statewide mental health database).
- Keyboard speed of approximately 60 wpm.
- Computer literacy in Microsoft Office suite.
- Effective communication skills.
- Good organisation and time management skills.
- Ability to relate sensitively and professionally with patients.
- Ability to report data through KPI collection and monitoring.
- Ability to work with limited supervision.
- Ability to work as an effective team member.

**COVID19 & Influenza Vaccination Evidence**

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.