Business Administration Trainee/Program Support

NextGen Jobs is hiring a Business Administration Trainee to support the Department of Families, Fairness & Housing. Do you have an interest in working for the government while earning a **Certificate III in Business Administration**?

This **12 month traineeship** based in Melbourne CBD provides support to the Disability, Communities and Emergency Management division to ensure the department can operate in an effective and efficient manner.

**Role description**

**Are you**:

- Adaptable and comfortable working within a fast-paced environment?
- Someone that has a high attention to detail and confident at following procedures?
- A person who enjoys teamwork and liaising with a diverse range of people?

**Key accountabilities**

1. Operate as an effective team member in a small team environment to deliver quality, timely and effective customer service to Seniors Card holders, key stake holders, members of the public, managers and staff within the work unit.

2. Provide high quality telephone inquiry services and office administration.

3. Maintain a number of databases on a regular ongoing basis including the Seniors Card database and participating business database. Report any database issues and log faults/errors.

5. Ensure effective maintenance of filing and management systems.

7. Undertake other duties as required such as processing invoices and purchase orders within the Office for Senior Victorians.

9. Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies.

10. Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.

**Some of the benefits**:

- **Earn and learn** - work towards your **Certificate III** whilst earning a wage
- Ongoing support and mentoring from a dedicated NextGen Jobs Mentor
- Get your foot in the door within the State Government
- All TAFE fees **reimbursed**

**Key selection criteria**
- Experience with MS Office programs such as Word, Excel and PowerPoint would be desirable.
- Customer service: actively seeks to meet customer needs; committed to delivering high quality outcomes for clients.
- Problem-solving: seeks information needed to solve work problems; identifies and proposes practical solutions to problems.

**ABOUT US**

NextGen Jobs enables the careers of the future, today. We offer tailored, innovative apprenticeship and traineeship programs that are designed to rapidly build practical skills and future-proof organisations. We source highly capable talent for organisations and we do this through our deeply established roots in community.

Through our specialised, industry-leading mentoring - we guide and develop individuals over the duration of their employment and training program. Our proven model supports workforce strategy, ensures higher retention and enables longer-term successful career outcomes.

NextGen Jobs values and recognises diversity in the workplace. We are an equal opportunity employer and actively support applicants from a diverse range of backgrounds to apply. We offer safe and inclusive working environments where you can learn, grow and achieve your career objectives. We are committed to providing a safe working environment and encourage vaccination for our employees.

**Job Types**: Full-time, Part-time

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Melbourne, VIC 3000