Membership Services Representative Craigieburn

4 days ago

Melbourne, Victoria, Australia Zap Full time

Zap Fitness 24/7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed
We are currently seeking a Membership Services Representative to join our thriving Craigieburn Zap Club.

Must be able to work across shifts Monday-Saturday.

Reporting to the State Performance Manager, the Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. The roles' accountability includes driving member growth and sales, care and retention, and various other customer service and administrative duties as required. This role requires someone who is able to provide high-end premium service at all times.
- Demonstrated experience and success in a fast-paced premium customer service role
- Interest and passion for health and fitness
- Intermediate computer skills
- Excellent oral and written communication and presentation skills
- Ability to perform in an autonomous environment
- Be available to work Saturdays and some days during the week
- Previous sales experience is desirable

**What we offer**:

- Hourly rate PLUS commission and a fun working environment
- FREE gym membership to be able to practice what you preach
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Build your career with ongoing training and development, including access to our Gold Cert program
- Access to career opportunituies with Asia Pacific's largest diversified fitness group

Please submit a resume and cover letter outlining your experience and achievements today

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

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