Service Supervisor Nsw

1 week ago

Sydney, New South Wales, Australia Rheem Australia Pty Ltd Full time

**Service Supervisor NSW***:

- Service | Rydalmere, NSW
- Closing date: 07/03/2025

Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

**Why work for Rheem?**
- Be allocated a fully maintained new Nissan Navara Ute.
- Be provided with specialised tools and equipment + Laptop + uniform.
- Discounts on Rheem products.
- Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
- Great team with Career development opportunities

**About the role**

An opportunity has become available for a Supervisor to join our NSW Service team based in Rydalmere. Reporting to the Service Manager you will join another Service Supervisor responsible for a team of 15 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.

**You will**:

- Ensure all field service work is carried out in an efficient and effective manner
- Assist and support technicians resolving service technical difficulties
- Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints
- Quote major types of installation work for Rheem Products
- Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
- Report Product faults to the Service Manager and relevant stakeholders
- Ensure that field staff levels meet the desired requirements for service call demands
- Provide support and liaise with Service Agents including regular visits for training
- Carry out regular inspections of general service vehicles
- Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures

**About you**

We are looking for someone who is committed, motivated, energetic, and reliable. You will have:

- Plumbing Contractor licence
- Restricted Electrical licence is ideal but not essential
- Current NSW drivers' licence.
- Comfortable with the use of electronic communication/information devices.
- Experience in people management and supervision
- Customer focused mindset

**How to apply**
- As you progress through the process, you will be required to complete a pre-employment medical in addition to background and reference checks._
- #LI-DS1_

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