Service And Warranty Supervisor

4 days ago

Melbourne, Victoria, Australia Ahb Group Ltd Full time

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, Marque just to name a few.

We now find ourselves now looking for an experienced **Service and Warranty Supervisor**to join us make our customers dream come true.

This role would service the Northern and Western Suburbs.

**THE ROLE**:

- Conduct and perform New Home Service & Warranty Inspections
- Preparation of inspection reports and service requests
- Identify, assess, and resolve building defects
- Liaise with relevant stakeholders including customers, suppliers, and trades
- Support and assist Service and Warranty admins and Technicians
- Provide quality customer experience & focus

**QUALIFICATIONS, EXPERIENCE, ATTRIBUTES**
- **Proven experience from a Service & Warranty function (Maintenance )**
- Sound knowledge of VBA guidelines and construction process
- Well-rounded skillset
- Ability to work autonomously as well as in a team environment
- CERT IV in building and construction is highly regarded
- Australian Drivers License

**About You**
- You bring a positive attitude to every interaction.
- You stay calm and professional, even when handling unhappy customers.
- Your communication skills are top-notch, clear, confident, and compassionate.
- You've got a charismatic personality that can turn tough conversations into positive experiences.
- You're resilient and comfortable dealing with challenging customer interactions regularly

**BENEFITS**
- Fully maintained company Vehicle
- Mobile Phone, Fuel Card, E-Tag Provided
- Weekly team catch-ups and coffees so you never feel like you're alone
- Awesome team and a down-to-earth leader
- Our company events are second to none
- Opportunities to grow within the organisation

So, if you are currently in a role where there is uncertainty and little room for growth and development, you need to be talking to us.
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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