Senior Software Engineer

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $160,000
Job Description

We are seeking a seasoned Technical Team Lead to spearhead our Applications Support team.

The successful candidate will play a pivotal role in ensuring seamless operation of our applications and technologies, leveraging strong leadership skills, technical acumen, and exceptional communication abilities.

This is a critical role that requires collaboration with product owners and business stakeholders to align support with strategic objectives, developing and implementing support procedures, and coordinating cross-functional teams.

  • Provide expert leadership and supervision for the application support team
  • Manage and resolve complex application issues, maintaining high levels of service support
  • Collaborate with product owners and business stakeholders to ensure alignment with strategic goals
  • Develop and implement robust support procedures and documentation to standardize service delivery
  • Coordinate with other departments and stakeholders to ensure seamless support processes
Key Responsibilities:
  1. Provide hands-on leadership and guidance for the application support team
  2. Resolve intricate application issues, ensuring exceptional customer satisfaction
  3. Build and maintain effective relationships with product owners and business stakeholders
  4. Develop and document comprehensive support procedures
  5. Facilitate smooth coordination with other departments and stakeholders
Requirements:
  • Proven experience as a Technical Team Lead or equivalent role
  • Strong understanding of application support principles and best practices
  • Excellent problem-solving skills and technical expertise relevant to market-leading applications
  • Ability to work collaboratively with cross-functional teams and stakeholders

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