Change & Release Analyst

**Change & Release Analyst**
**(**
**Job Number**:
**220001EY**
**)**

**Description**

**About the role**

RACQ is as much a part of QLD as our people. Together we exist to make life better for each other, our members, and every Queenslander, through finding better and smarter ways of doing things. We're big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

Looking to put your strong ITIL skills to use in a member-oriented environment? We are seeking a Service Design and Transition Analyst to join our Service Design and Transition team within Technology. This Service Design and Transition Analyst role will lead support across our two regulated entities of RACQ Bank and RACQ Insurance and non-regulated Membership / Assistance pillar with the following functions

1. Support and manage the delivery of effective changes to the Technology Environments.

2. Planning, Scheduling, Coordination and Transition of Monthly enterprise releases

3. Planning and Execution of Disaster Recovery (DR) Tests as per APRA guidelines

4. Responsible for generating the Monthly Service Reports for our three business pillars

Two of the above functions of Disaster Recovery (DR) and Monthly Service Reports are under the purview of APRA. These functions are delivered by considerate execution of the change life cycle for internal and external technical deliveries. Alongside participating in the creation, maintenance, execution, assessment and reporting of the ICT DR planning and execution processes within RACQ's Technology division.
- Managing multi system deployments and release activities.
- Liaise with internal and external business and IT partners on release scheduling and communication of progress
- Ensure new solutions are designed in line with best practice industry standards such that our customers are delivered the desired outcomes and that platforms are easily supported from an on-going operations perspective
- Analyse, review and Assess release components. Create and maintain release deployment plans and associated documentation. Alert relevant stakeholders of any risks or issues that need to be addressed.
- Assess Operational readiness requirements of the Solution. Ensure non-technical Operational aspects of a release are transitioned in line with the established Operational readiness criteria.
- Participation in the scheduling and coordinating the execution of DR / Technology BCP tests along with relevant Technology teams or vendors.
- Evaluate risks to integrity of services inherent in proposed implementations, seek authority for those activities, review the effectiveness of release implementation, and suggest improvement to organisational or change management procedures

**About You**
- Experience in Change Management, Release Management, Disaster Recovery (DR) or Service management is highly desirable.
- Robust In-depth knowledge of ITIL, incident, problem, change and release processes highly desirable
- Strong problem solving, decision-making skills, research and analytical skill.
- Strong time management skills.
- Experience with Disaster Recovery Testing is not necessary but will be an advantage.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

Introduction to home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you;**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Inves