Technical Solutions Specialist

2 weeks ago

Sydney, New South Wales, Australia Bebeestrategic Full time

Job Opportunity
We are seeking a skilled professional to serve as a senior technical expert and advisor for strategic customers.
About the Role
The Customer Solutions Architect will engage onsite with customers, solving real-world challenges, leading through innovation, and architecting solutions that enhance operations and performance.
This role is ideal for an individual contributor who combines strategic thinking with hands-on expertise and enjoys working with customers onsite.
Responsibilities:
Serve as a trusted advisor to key enterprise customers.
Lead architectural discussions, design sessions, and solution reviews.
Diagnose complex technical issues and deliver effective solutions in collaboration with the support and product teams.
Represent the organization at industry conferences, webinars, and customer events.
Develop knowledge articles, white papers, and best practice guides to support customers and internal teams.
Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer feedback informs the product roadmap.
Mentor and upskill internal teams and junior technical resources.

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