Customer Resolutions Officer

7 days ago

Melbourne, Victoria, Australia South East Water Corporation Full time

**Who are we?**:
We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
Our career options are as diverse as our people, we all have an important role to play. Reporting to the Customer Resolutions and Advocacy Manager and forming part of the broader Customer Experience group, this role is central to enhancing the customer experience by managing and resolving complex complaints from various areas of the business.

This position acts as a second tier of complaint management between the frontline customer service teams and the Resolutions team, focusing on managing complaints that require investigation and coordination.

**Who are you?**:

- 2-4 years of experience working in a customer service environment (such as a contact centre or retail industries), handling conflict or challenging customers.
- Strong written and verbal communication skills.
- Demonstrated ability to build rapport quickly and build strong working relationships.
- Adept at thinking outside the box, with excellent problem solving, critical thinking abilities and an ability to negotiate and persuade when required.
- Confident in making informed decisions and managing complaints autonomously at an appropriate level.
- Ability to remain calm under pressure, with the ability to manage competing priorities and high case volumes.
- Ability to use, interpret and efficiently source information from across various systems and sources to aid in effective complaint investigation and resolution.
- Accredited resolution and complaints management training would be a plus.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
- 15 weeks paid parental leave for all parents and paid super on unpaid parental leave
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We're here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it's our people's collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we're all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**:

  • Specialist Customer Resolutions Officer

    7 days ago

    Melbourne, Victoria, Australia South East Water Corporation Full time

    **Who are we?**:We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for...

  • Payroll Resolutions Officer

    7 days ago

    Melbourne, Victoria, Australia Department Of Transport Full time

    About the department & divisionThe Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. People and Business Services is a Group in the Department of Transport and is responsible for providing business enabling people and corporate services functions, that drive a high-performance culture...

  • Dispute Resolution Officer

    5 days ago

    Melbourne, Victoria, Australia Department Of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies.About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...

  • Customer Resolution Officer

    2 days ago

    Melbourne, Victoria, Australia City Of Darebin Full time

    Permanent, full time- Competitive salary circa $103k- Convenient Preston location, close to public transportAt Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives...

  • Customer Resolutions Manager

    5 days ago

    Melbourne, Victoria, Australia Axsys Full time

    We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels...

  • Customer Resolutions Manager

    5 days ago

    Melbourne, Victoria, Australia Myob Full time

    We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels...

  • Customer Resolution Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeResolution Full time $110,000 - $170,000

    Customer Resolution SpecialistThis role involves managing customer complaints and hardship cases in a fair and timely manner, ensuring compliance with regulatory requirements.">Job Description:The Customer Resolution Specialist will be responsible for resolving customer disputes and concerns related to lending products. This includes managing the internal...

  • Customer Resolutions Manager

    1 week ago

    Melbourne, Victoria, Australia MYOB Full time $80,000 - $120,000 per year

    We're a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what's good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody...

  • Officer, Early Resolution

    7 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: VIC- Melbourne CBD- **Opportunity to learn and grow as part of developing the career you want**:- **Be part of a highly engaged team committed to diversity and flexibility**:- **Join a team that's invested in you****A career that gives you more****Key responsibilities will include**:- Manage complaints lodged...

  • Officer, Early Resolution

    7 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: VIC- Melbourne CBD- **Opportunity to learn and grow as part of developing the career you want**:- **Be part of a highly engaged team committed to diversity and flexibility**:- **Join a team that's invested in you****A career that gives you more****Key responsibilities will include**:- Answering calls from...