Customer Support Officer

2 weeks ago

Sydney, New South Wales, Australia Apg Workforce Full time

$34.50 Per Hour + super
- Government Role
- Location - Sydney CBD

APG Workforce are currently looking for a Customer Support Officer for a 3-month contract Government Sector based in Sydney CBD.

**Start Date**:ASAP

**End Date: 3 Months **+ possible extension

**Pay: $34.50 Per Hour + super**

**Location: Sydney CBD** - based in office

**The Role**
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our CTP Assist team who operate predominantly as an outbound call centre that proactively contacts injured people at key milestones during their claims journey.

Understand more about the Department of Customer Service - here.

**Your responsibilities will include**:

- Deliver customer support and information via outbound calls to ensure claimants understanding of their entitlements and obligations
- Capture, manage and resolve frontline claimant enquiries and complaints to ensure outcomes are achieved on time and to the expected standard
- Educate claimants on legislation, procedures, their rights and responsibilities to improve community awareness
- Contribute to the identification of trends to support continuous service improvements

**About you**:

- Strong customer focus with high level of customer experience.
- Strong written and verbal communication skills
- Demonstrated ability in handling complex calls and providing solutions.
- Ability to negotiate and influence on complex matters.

**Systems experience**:

- Genesys Cloud
- Salesforce Lightening

  • Ict Customer Support Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Support Officer****Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time****What's the Job?*****Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge.DCS is a service provider and regulator, focusing on delivering first-class customer service,...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Executive Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Executive Support Officer****Clerk Grade: 5/6****Employment Type: Ongoing, Full-time****Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.****This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).****About the Registry**The NSW Registry of Births, Deaths and...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Forward Ability Support Full time $72,000 per year

    Join a Not for Profit who will provide you full training to be successful in your roleFull Time - 4 day work week with Hybrid work (2 days WFH)Access to salary packaging benefits - increase your take home payAbout UsForward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or...

  • Divisional Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Divisional Support Officer****SNSW Grade: 5/6****Employment Type: Ongoing, Full-time****Location: Haymarket, Parramatta, or Gosford****This role sits within the Service NSW in the Enterprise Risk & Enablement Division****About the team**Enterprise Risk & Enablement (ERE) is a key function within the Service NSW providing operational expertise across a...

  • Administrative Support Officer

    7 days ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Administrative Support OfficerClerk Grade: 3/4 Salary Range: $84,659 - $92,701 pa + superannuation Employment Type: Ongoing, Full-time Location: Sydney CBD - HybridTheorganisationThe IRO is an independent statutory office established under thePersonal Injury Commission Act 2020.Samantha Taylor PSM is the IndependentReview Officer.The Officer is supported by...

  • Project Support Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    Project Support Officer (Identified)Seeking Aboriginal candidatesThis is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.About the roleWe have several exciting opportunities for Aboriginal Project Support Officer's to join our team.These roles play a key part in...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super with a bonus structure- Hybrid working model- Fluid progression based on performance**Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Graduate Customer Support Officer role in...

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    Join to apply for the Customer Support Consultant role at Forward Ability Support3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Consultant role at Forward Ability SupportForward Ability Support provided pay rangeThis range is provided by Forward Ability Support. Your actual pay will be based on your skills and experience...