Laser Specialist, Eastland

**ABOUT US**

The world's leading tattoo removal experts, Removery helps empower people to reflect on the outside, who they are on the inside. Our goal is to provide our clients with the highest quality service in a welcoming space, ensuring care at every stage of their tattoo removal journey.

The laser technology we use means that our clients can choose to express themselves by completely removing any trace of a tattoo or fading just a small piece to make room for something else.

Established in 2019, Removery is an energetic and fast-growing brand with locations across the United States, Canada and Australia. Our goal is to reach 250+ studio locations over the next 5 years. This means plenty of career progression opportunities

**OUR TEAM**

We are a vibrant, friendly and FUN team with a passion for tattoo removal - having tattoos is not a requirement, but we do love them

We are carers, nurturers and listeners. We are motivated to create a safe and warm environment to those who visit us and enjoy working as part of a team.

**ABOUT THE ROLE**
- **
Part-time, Full-time or Casual role available: Must be able to work late night trading and weekends**:

- Would suit an experienced Laser Tattoo Removal Specialist looking to refine their knowledge and skills
- Located at Eastland Shopping Centre, Ringwood

You will be a tattoo-friendly (or perhaps even tattooed) and critical member of our team as we continue to grow in the US, Canada, and Australia.

Our Laser Specialists are considered our "in-clinic experts" and support our clinical business operations. Your client's best interests will always at the heart of your recommendations and advice. This includes delivering a warm, consultative experience to our clients, educating on the tattoo removal process from start to finish, providing safe and thorough treatments, and other administrative-related tasks required for business operations.

Our expert marketing and contact centre team provide warm leads, along with accessibility to follow-up with potential clients who have not purchased in the past. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations.

**RESPONSIBILITIES**
- Drive sales results through consultative selling
- Close sales and build strong rapport with potential clients by demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocols
- Maintain detailed client records - both new, future potential, and referral clients
- Manage follow up process in partnership with our contact centre and marketing
- teams by communicating with clients who have expressed an interest in tattoo removal or fading
- Understand your KPIs, monthly targets, and reporting to ensure you can monitor and exceed your goals
- Conduct consultations with new clients, educating them about the laser tattoo removal process
- ** Provide high quality, safe and thorough laser treatments**:

- Follow appropriate sanitation and clinical protocols
- Communicate realistic removal expectations and treatment outcomes
- Proven track record in negotiation and overcoming objections in a consultative environment
- Ensure client satisfaction by delivering superior customer service
- Participate in brand-wide updates as well as regular Regional team calls and meetings
- Represent the company brand, mission, and culture
- Preserve visual and merchandising brand standards
- Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations
- Additional responsibilities, as required for the success of the brand

**REQUIREMENTS**
- Having your own tattoos is not a requirement, but we do love them You are welcome either way at Removery
- Passion for the tattoo removal industry; awareness this is not 'just a job' but an invitation to be an empathetic partner with our clients through an emotional time in their lives
- Excellent consultative sales and negotiation experience in a retail, med spa or similar setting required
- Qualification/experiences in; Beauty therapy, Nursing, Diploma of Cosmetic Laser & Light Therapies.
- Previous laser / IPL experience is highly desirable but not essential
- A proven track record in customer service and needs-based selling in a beauty role
- An ability to remain flexible and seek alternative solutions to problems
- Comfortable, confident, and competent in conducting client consultations and selling our services
- Motivated by a quota-driven environment tied to commission
- Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems i