Senior Director, Customer Success, Apac

2 weeks ago

Sydney, New South Wales, Australia Deputy Full time

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.
Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries.
We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers.
These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers.
Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline.
When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most
The Role The Senior Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of Deputy's most strategic APAC customers.
This leader will establish and execute strategies for SMB, Mid-Market and Enterprise customer retention and growth, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture.
With a proven track record of building high-performing teams, driving revenue growth and retention, and scaling customer success functions, the Senior Director will collaborate across the organization to deliver seamless and exceptional customer experiences.
This role requires close collaboration with cross-functional stakeholders, across Product,

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