Retail Sales Manager

Overview
As a Retail Sales Manager at Trinny London, you will oversee and lead all stores, departments, and kiosks within your area, ensuring a consistent 'Customer First' approach.
You will be accountable for driving sales revenue, achieving financial results, and delivering business objectives, while keeping our people at the heart of every decision.
You will manage and motivate your teams to consistently meet sales targets and remain highly focused.
Responsibilities
Lead by example, upholding company values and actively promoting a positive, collaborative, and inclusive work environment across all teams and markets
Develop strategies to achieve and exceed retail sales targets, analyse performance data, manage budgets to control costs, and drive P&L success through optimising EBITDA
Ensure Business Managers consistently deliver a 'Customer First' customer experience, maintaining high standards of product knowledge through ongoing training
Provide leadership, line-management, and coaching to Business Managers, conducting regular performance reviews, and supporting their professional development and team growth
Develop and implement sales strategies, analyse market trends and competitor activities, and create business proposals to senior management for new opportunities to drive strategy and revenue
Work collaboratively with all departments and host stores to ensure smooth operations and efficiencies, maintain accurate stock inventory, and ensure full compliance with all company policies and regulations
Work closely with the Retail Talent team and Business Managers to ensure all retail locations are optimally recruited, identifying and acting on recruitment risks and opportunities
Provide clear and consistent communication to store teams and peers regarding sales targets and KPIs, while celebrating successes and building engaged teams
Key Performance Indicators
Exceed sales forecasts and deliver year-on-year growth, ensuring all retail locations consistently achieve key performance indicators such as ATV, AUS, Conversion, and Sales per hour
Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration
Oversee and enhance store stock file accuracy, minimising losses and achieving stock loss targets
Deliver on the 3-Year Plan (3YP) objectives, taking full ownership and accountability for all retail responsibilities
Ensure full compliance across the entire retail portfolio, upholding company processes and policies
Create commercial, visually inspiring, and operationally effective retail environments that enhance the experience for both customers and team members
Requirements
Effectively manage teams remotely, ensuring clear communication and consistent high performance across all locations
Lead by example, inspiring and motivating teams while celebrating successes
Demonstrate strong interpersonal, communication, and organizational skills, building effective relationships and influencing outcomes
Be highly adaptable to change, solution-focused, and resourceful in approach
Possess strong delegation skills to ensure efficient task completion and time management
Work independently as a self-motivated individual, while also being a key collaborative team player
Understand the nuances of operating and scaling various retail formats (stand-alone stores, kiosks) to drive revenue growth
Exhibit proficiency in sales forecasting, budgeting, scheduling best practices, and relevant technology
Bring a genuine passion to the role
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build.
We champion inclusivity and want everyone to be the best versions of themselves.
We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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