Medical Receptionist And Contact Centre Agent

3 days ago

Australia I-Med Full time

Our clinics in Canberra are currently seeking a Medical Receptionist to join the team.
We are happy to accommodate a start date best suited to the successful candidate.
The role is a full time position working Monday to Friday, between 7am-10pm across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.
Role Overview:
As a Medical Receptionist, you will be the first point of contact for our patients.
Your responsibilities will include:
* Greeting patients warmly and assisting with check-in procedures.
* Answering emails and phone calls promptly and handling inquiries professionally.
* Advising patients of preparation prior to relevant scans.
* Billing procedures – private, Medicare, workers compensation, and DVA.
* Collaborating with clerical and technical staff, radiologists, and referrers.
You will also have the opportunity to be trained as a contact centre agent to assist as required:
* Answering phone calls promptly and handling inquiries professionally.
* Booking appointments across our four Canberra clinics.
What we're looking for:
? Clear verbal and written communication skills.
? Strong organisational abilities to manage appointments and patient flow.
? Confidence working across multiple screens and systems.
? A strong background in customer service.
? Ability to rotate across the four clinics in Canberra as required
What we can offer you:
?? Wellbeing benefits
* Fitness passport, including full gym access and a range of classes
* Supportive management that values your well-being
* Discounted and bulk billed scans and services for you and your family
?? Learning and development
* Comprehensive training to help you put your best foot forward in the role
* Career opportunities across our diverse Network
?? Workplace Experience
* Collaborative and inclusive team
* Free street and onsite parking
* Lots of uniform options to suit your preferences at no cost to you with annual top ups
?? Compensation
* Industry-competitive salary and benefits package
* Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network.
As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology?
Learn more about what we do here.
How to Apply: Ready to contribute to exceptional patient care?
Click apply now and upload an updated CV.
You can learn more about other opportunities here.

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