Product Integrity Analyst, Calculations

**Overview**
- This role will be responsible for managing all off system calculations that come through our internal service delivery teams and our external clients including regulatory authorities.
- This role is required to consult with various Operation areas and IT stakeholders, perform complex off system calculations, be an SME on system investment related requirements, design and upgrade our current off system calculators, innovate and monitor solutions and integrations.**Key Accountabilities and main responsibilities**
- Strategic Focus
- Manage strategic quality projects on behalf of Investments and Product Integrity
- Participate in problem solving and collaboration and maintain healthy group dynamics
- Actively seek process improvement opportunities
- Operational Management
- Execute off system investment calculations providing accurate member account calculations for complaint resolutions and member enquiries.
- Work directly with peer Product Integrity Analysts to ensure all investment calculation enquiries are managed in line with SLA's and each Fund investment business rules.
- Write & execute SQL queries to extract required data for calculations/analysis
- Assist, participate & investigate all calculation enquiries, escalate issues which can't be resolved to the Operational Integrity Manager and review peer calculations
- Assist in projects to review and attend investment related functional specs, fund investment related changes, new fund investment related transitions
- Assist Operational Integrity Manager with management reports as agreed
- Governance & Risk
- Ensure Off-System Calculations policy is adhered to and provide oversight on calculators as per policy
- Ensure delivery of excellent customer service to our clients, members and Trustees, by correctly calculating and checking to ensure 100% accuracy
- Ensure adherence to Risk standards and Operational Integrity assurance on a regular basis
- Ensure adherence and compliance with all legislative, financial, policy, procedural and quality requirements including OH&S issues

**Experience & Personal Attributes**
- Technical Specialist with above average mathematical and Excel skills and has demonstrated experience in reconstructing member account balances in accordance with Fund business rules
- Advanced knowledge in Excel
- Intermediate knowledge in SQL
- Experience in Finance, Accounting or IT
- Experience improving performance via innovative and intuitive technical solutions
- Bachelor degree in IT, Accounting or Finance
- Minimum 3 years' experience in Financial Services
- Demonstrated knowledge of Superannuation and Pension
- Superior customer service and organisational skills
- Sound business written and verbal communication skills
- ASFA qualification or equivalent very well regarded

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.