Integration Support Analyst

**About us
We're Littlepay - a fast growing fintech with offices in Melbourne and London, and the world's only payment processor specialising in the transit and mobility sector. We've developed a payments platform that enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Littlepay is now processing transactions in 12 countries and continuing to expand globally.

Our Littlepay values:

- We value trust and trustworthiness
- We embrace challenge
- We solve problems, together
- We deliver with speed and agility
- We are candid and kind

**About the opportunity
As an Integration Support Analyst experienced in API and SDK system integrations, you will work directly with our partners as the main point contact for onboarding, support, and testing of our well defined API product offerings. Based in our Melbourne office, you work closely with our globally distrbuted teams to ensure that issues are appropriately prioritised and resolved. In this exciting and critical role, your focus will be on the entire partner integration experience, providing best in class payment journeys by:

- Acting as the primary contact for new and existing technology partners integrating to APIs as part of business critical projects
- Providing responsive and in depth technical support of payment Device, Back Office and Card-Not-Present API offerings
- Owning support triage, analysis, and escalations of API and payment processing issues
- Proactively monitoring API usage and anomalies with best practice tooling
- Enhancing documentation, knowledge bases and FAQs for internal and external consumption
- Establishing partner experience "best practices" for onboarding and supporting
- Playing an active role in new feature development and go to markets by contributing to testing and documentation activities
- Bringing a "voice of the customer" to ensure ongoing quality of service and outstanding API products for partners
- Onboarding, engaging and supporting partner integrators from initial API exploration through to UAT go live and ongoing BAU production support
- Working within a cross-functional agile team of engineers, product managers and a tight-knit group of Support people to refine support and feature go to market processes and activities

**About you
Ideally, you'll have:

- 3+ years experience as a Technical/Application Support Engineer/Analyst, or 5+ years combined technical support, QA testing or engineering experience preferably within the international payments, banking or trading sectors
- Deep understanding of REST APIs in B2B SaaS platform integration environments
- Experience with API testing tools such as Postman
- Exposure to JavaScript, Java, API authentication mechanisms advantageous
- Strong troubleshooting skills, with a real passion for problem solving
- Solid technical background with excellent SQL skills and exposure to AWS, and other logging and monitoring tools
- The ability to interact with multidisciplinary stakeholders through high quality written and verbal communication
- The ability to work under pressure, multitask and consistently meet tight deadlines
- A 'can do' attitude and ability to find pragmatic solutions to challenges while maintaining a positive outlook
- Strong interpersonal and communication skills and ability to work in a cohesive team

You may also have:

- A Bachelor's degree in Computer Science / Computer Engineering / Software Engineering / Mathematics / Statistics or equivalent
- A basic understanding of cryptography including key exchange and algorithms
- Some experience within transaction-based processing systems such as payments and finance

**Why us?
We love to look after our people and we want you to feel comfortable bringing your full self to work. At Littlepay, you'll:

- Have genuine career pathways into technical and/or people leadership roles
- Be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work
- Have access to significant learning and development programs
- Be able to take advantage of international travel opportunities
- Have access to a Littlepay company wide public holiday
- Be able to take up the numerous other benefits that working at Littlepay affords you, including being part of a growing community of innovators at Stone and Chalk

**Our recruitment process
If you've been shortlisted for the role, you'll first have a chat with our Head of Talent, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us to learn more about the way you prefer to work. Following a successful first interview, you'll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don't hesitate