Service Desk Analyst

1 week ago

Sydney, New South Wales, Australia Blueapache Full time

**We are a successful Australian owned and operated MSP with more than 20 years experience and an extensive portfolio of technology and communication services. Our primary focus is providing high-quality service and support to our clients and customers across Australia and overseas. We are looking for motivated individuals to join our team of highly experienced technicians both in Brisbane and in Melbourne.***:
We are looking to secure an experienced **Service Desk Analyst - Level 2 **who can work together with our service centre team members to provide outstanding solutions to the complex technology problems for our clients and customers.

**The Role**:
**Day to day**
- Support with the implementation and roll-out of new and enhanced processes
- Record, track, and document the service desk request problem-solving processes used to try to resolve each incident, including all successful and unsuccessful decisions made, and actions taken
- Continually developing and utilising knowledge of technologies and skills relevant to the Service Desk
- Perform necessary system administration tasks

**Requirements**:
You will be an experienced Service Desk Analyst / Support Engineer with excellent communication abilities (phone based); strong technical skills and willingness to go above and beyond to deliver great outcomes to customers.

Ideally you will have gained exposure to the following key areas:

- Phone based support in a face paced environment; working from queues / via ticketing system (Jira, ServiceNow)
- An in-depth understanding of MS Active Directory and Group Policy
- LAN / WAN troubleshooting and basic networking / connectivity
- Previous experience working for a Managed Services Provider (MSP) is highly regarded.

**Benefits**
- Unlimited online training
- Reimbursed technical certification exams
- Opportunity for monthly performance bonuses

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