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Rental Service Officer
2 weeks ago
Rental Service Officer / Ready Return Officer / Vehicle Service Agent page is loaded Rental Service Officer / Ready Return Officer / Vehicle Service Agent Apply locations Launceston time type Part time posted on Posted 30+ Days Ago job requisition id JR104804 Job Description Are you a passionate about sales?
Do you have excellent customer service skills?
Do you enjoy working in a fast-paced environment?
If so, Europcar has an exciting opportunity for you
We are currently seeking a sales motivated and customer-orientedSales & Customer Service Officerto join ourLaunceston Airport and City team on acasual basis
Why join Europcar?
A competitive hourly rate + casual loading + generous, uncapped incentive schemeOpportunity to maximise your income based on your exceptional performance with our incentive programOngoing training and developmentAccess to same-day pay via our financial wellbeing providerEmployee Referral Program - earn when you successfully refer a candidateCompany uniform providedGenerous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more
Access to an international brand with opportunities to work nationally and globallyMental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the app for mental fitnessGreat culture, working with an energetic, supportive and high performing team Some of the key responsibilities include: Greet customers and assist them in renting vehicles as based on their preferences and needsProcess rental agreements accurately and efficientlyAddress customer inquires and concerns promptly and professionallyInspect vehicles before and after rental periods, noting any damagesAchieve or exceed sales targetsMaintain knowledge of current promotions, services, and products to assist with sales effortsBuild strong customer relationships to encourage repeat business and referralsDetail and clean vehicles to business quality standardsRefuel and transport vehicles To be considered, you should possess: Previous experience in sales, customer service or retailCar rental experience is highly desirableStrong communication skills and ability to interact with customersComputer literacy skills requiredAbility to work efficiently in a fast-paced, high-pressure environmentFlexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidaysValid Australian driver's license with a clean driving recordCurrent and ongoing Australian work rightsA positive can do attitude
Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris.Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can't afford to buy a car, why not rent one when you need it?".
His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar.
Its headquarters, located 11 rue du Champ de Mars also included a rental agency.
The company's success was rapid, as car rental responded to a real need.In 1951, l'Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV.
Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries.
But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era
