Application Support Team Leader

5 days ago

Sydney, New South Wales, Australia The Travel Corporation Au Full time

**Booking Systems Support Team leader - AAT Kings**

**The Role**

Key responsibilities will include but not limited to;
- Identifying business needs and introducing policies and processes for TMS Implementation, ensuring compliance with established methods and procedures
- Document and communicate any new developments or issues to relevant departments
- Develop and run TMS reports as and when required by the business
- Support with building new Short Breaks and Day Tours on TMS
- Maintain the AAT Kings TMS Support Yammer group to assist communication of system updates to the business
- Action testing in TMS as required with new and existing functionality
- Proactively manage and support the Systems Support Agent

We are seeking an IT professional who builds relationships with ease and is customer focused along with the technical skills to match.
- Have 1-2 years of experience in a similar role
- Be able to prioritise and manage multiple tasks, whilst working well under pressure and meeting deadlines
- Have the ability to analyse the root cause of customer service issues and to suggest improved processes
- Be proficient in MS Office Suite
- Is a team player with the ability to work unsupervised
- Possesses tact, diplomacy and an understanding of business confidentiality
- Good knowledge of AAT Kings products would be highly desirable

**What's in it for you**:

- Join a truly global company and advance your career - there is room for expansion in this role
- Supported training and development to grow your skillset
- Flexible work options available
- Generous travel discounts domestically and internationally for you and your family/friends across all our brands
- Employee Assistance Program
- Fun and welcoming environment with regular social and networking events

**How to Apply**

If you like the sound of this opportunity and are ready to take on a new adventure with AAT Kings, we'd love to hear from you.

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