Business Support Assistant

Add expected salary to your profile for insightsWe are a family-owned swimming pool construction business servicing both South East Queensland and Northern NSW.
Our office is located in Mudgeeraba on the Gold Coast.Due to increased growth, we are seeking a full-time Business Support Assistant.
Reporting to our Administration Operations Manager, the primary purpose of this role is to support our Sales & Design Consultants.
The level of support includes customer contract administration, engaging with customers, supporting customers with the onboarding process, liaising with third-party suppliers (including engineers and certifiers), scheduling appointments, responding to emails, drafting preliminary quotes and contracts, and maintaining risk & compliance.
Additionally, you will support the Administration Operations Manager and Construction Supervisor/s as needed.This role encompasses providing administrative support to our Sales team, answering all inbound calls, and assisting the Construction Supervisor with trade and supplier orders and communications.
Additionally, this role crosses over into supporting other functions in office administration & customer service as required.This position requires availability between 9am to 5pm Monday to Friday.Job Tasks and ResponsibilitiesKey responsibilities of the role include:Face-to-face customer serviceSupporting the Sales & Design ConsultantsSupporting the Office Manager and Construction Supervisors as requiredAnswering all inbound callsAssisting the Construction Supervisor with trade and supplier orders and communicationsResponding to new sales enquiries via email and scheduling these with the Sales & Design ConsultantDrawing up Sales Contracts in conjunction with the Sales teamEngaging with engineers and private certifiersCompleting variations to contracts, including upselling and other modificationsGeneral administrationSkills and ExperienceWe provide on-the-job training around the intricacies of pool construction.
However, the ideal candidate will have had extensive experience in administration, be able to work autonomously, and multitask in what can be a very fast-paced environment.To be successful, the ideal applicant must meet the following criteria:Experience in a support role either in administration or as a personal assistantKnowledge in Word, Excel, OutlookAbility to work well under pressure to meet deadlinesA keen attention to detail is essentialExcellent interpersonal and communication skills - both written and spokenParticipates and works well in a team-based environmentExcellent organisation and follow-up skillsPositive and outgoing personalityIf this is you, hit apply
Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
How many years' experience do you have as a Business Support Assistant?
How many years' experience do you have as an administration support assistant?
Which of the following Microsoft Office products are you experienced with?
Do you have experience in administration?
Do you have a current Australian driver's licence?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
Find all the information and tips you need on career advice.
#J-18808-Ljbffr