Customer Service Consultant

2 weeks ago

Melbourne, Victoria, Australia Southern Cross Care (Nsw & Act) Full time

The Customer Service Consultant role is one of the first points of contact for Southern Cross Care (SCC) clients as they consider accessing our services. In this office based role you will have responsibility for building strong relationships with your key stakeholders both internal and external, as you support and assist our client's and their families journey as they consider our services and the transition into aged care.

Our people are integral to the success of our business and we recognise this by providing you with personal development opportunities and training. We are committed to developing high quality teams which provide a premium service to our customers.

If you looking to join a fast-paced, high performing team in an organisation that values its employees? Then come and join our friendly team at Southern Cross Care

**Experience Required**:

- Previous experience in a customer service environment
- High level of interpersonal and communication skills
- Ability to problem solve
- Ability to work collaboratively within a team
- Strong computer literacy with intermediate skills with Microsoft office
- Excellent phone manner
- High attention to detail
- Kind and empathetic nature
- Available to work Monday to Friday, 9am to 5pm.

This role will suit people who thrive in a corporate and professional working environment

Aged Care experience would be highly advantageous

As this is a full-time permanent position we require you to have permanent residency with full working rights.

**What's in it for you?**
- Opportunity to work in a highly supportive team
- Career opportunities
- NFP Salary sacrificing benefits + meal/entertainment allowance
- Annual leave Loading
- Access to our Employee Assistance Program which provides free, confidential personal counselling service

**Want to join our Southern Cross Care Family?**

**About Southern Cross Care (NSW & ACT)**

We are a not-for-profit organisation with a mission to empower older people to 'live life to the full'. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.

We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel.

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