Labour Deployment Specialist

**Labour Deployment Specialist**
- Permanent opportunity - North Sydney location
- Rotating lifestyle roster working both day and night shift
- Leverage your Labour, Asset or Maintenance Scheduling background and support our haulage services

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia's supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the Role**

The Labour Deployment Specialist has key accountability to ensure that labour requirements are available to support effective delivery of service for customers as per the agreed plan and contract. In this role you will act on the current labour resources, whilst simultaneously adjusting and extending the planning horizon, you will support the design and development of system or process changes to drive innovation and celebrate team success, thriving for a high performing positive team culture. This position will be working on a leave relief roster, you will receive your roster 9 days prior to next 28-day roster cycle.

Primary responsibilities include (but are not limited to):

- Effective & efficient deployment of labour resources to meet the customer service plan
- Identifying opportunities to minimise cost & improve utilisation in service delivery
- Extensive knowledge of EAs and Flex labour contracts
- As a specialist, you will provide expertise for other Service Delivery team members as required on decisions impacting labour made in the live environment
- Ensure compliance to Crew templates across various customer services
- Responsible for implementing a crew program, updating working roster with ancillary tasks, and dealing with variations to the daily roster
- Responsible for planning and allocating vehicles and accommodation in a manner which minimises waste
- Responsible for consulting with stakeholders to ensure the allocation of crew and tasks meet operational requirements
- updating data into the rostering system to ensure working roster is aligned to leave and training requirements
- Adhere to processes that ensure the timely and consistent flow of information that exceeds customer expectations.
- Assist in developing innovative planning solutions
- Support initiatives that improve the utilisation of Pacific Nationals labour and assets.

**About You**

To be successful in this role, you will have:

- Extensive knowledge and experience in Service Delivery roles
- Extensive understanding of local geographic conditions, e.g., customers, network, load points
- Relevant tertiary or vocational qualifications or similar desirable
- Relevant demonstrated experience in service delivery environment, and customer focused operations
- Demonstrated experience in complex rail operations or other relevant heavy industry
- Experience in short term labour and or asset planning and rostering
- Exposure to safety and or customer management systems
- Good knowledge of risk management, safety systems and legislative requirements for rail haulage
- Demonstrated stakeholder engagement and communication skills to negotiate, influence and resolve conflict within a dynamic and complex environment
- Ability to work autonomously under broad direction and direct own work to meet tight deadlines and manage competing priorities
- Strong analytical and problem-solving skills, intermediate Microsoft Office package and computer literacy skills

**The benefits**

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work. When you join the Pacific National team, you'll be encouraged to take ownership of your career and we'll be there to support you with a range of exciting initiatives including:

- Opportunities for growth and career development
- Access to mentoring programs
- Paid parental leave up to 14 weeks, with superannuation - after only 6 months service
- Parental benefits for birth, surrogacy, adoption, f