Customer Support Coordinator

Customer Support Coordinator (Pre-Site) - South Australia
Calling all Pre-Site Customer Service Specialists or Similar type roles
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our fun, family environment Parkside Office, work within the busy Pre-Site Operational Customer Support team supporting our Adelaide customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site and do a handover with the build team.
Reporting to the General Manager, your responsibilities will include: Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
Deliver exceptional customer service, build and maintain customer relationships
Continuously providing updates to your customers
Maintain a high degree of accuracy recording customer project details
Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
Assist with all Customer Support related tasks.
Metricon will offer you: Free parking onsite
No Two Days Are the Same in this role
Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive YearBe supported by a Management Team that has a Culture Where You MatterValues - We're together, We're ready, We Own It and We Do it with CareOn-going learning and development opportunities to help build your skills and reach your potential
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have: Experience working within an account management or customer management focused role ideally within residential building or similar
Experience in understanding residential construction contracts and plans or come from a supplier or real estate
Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence
Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
Ability to clearly identify client needs and generate solutions to suit both the customer and employees
Intermediate Microsoft WORD and EXCEL computer skills; and
Highly organised – ability to multi-task and deal with a variety of activities
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.
This role requires a national police check to be undertaken by the successful candidate.