Junior Engineer – Level 2 Technical Support

Junior Engineer – Level 2 Technical Support
Junior Engineer – Level 2 Technical Support
This range is provided by Hamilton Barnes .
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$70,000.00/yr - A$75,000.00/yr
Direct message the job poster from Hamilton Barnes
Location:Sydney (Hybrid)
Type:Full-time, Permanent
Australian Citizens or Permanent Residents only
A fast-growing Sydney-based Managed Service Provider with a strong reputation for technical expertise and client care is seeking a skilled Level 2 IT Support Engineer to join their expanding team.
This is an exciting opportunity to step into a client-facing position where you will deliver high-quality support across a diverse range of environments, while gaining exposure to the latest technologies and ongoing career development.
Objectives
Provide onsite and remote support, networking and analysis services for clients
Become an integral member of a highly collaborative and supportive technical team
Maintain complete confidentiality of client information
Actively engage in structured training programs and learning resources
Adhere to company policies, procedures and strong work ethic
Key Responsibilities
Deliver support to clients via phone, email and onsite visits
Act as a first point of contact for client issues, logging and dispatching tickets as per internal processes
Troubleshoot and resolve networking, desktop and printer-related issues
Support and troubleshoot workstation operating systems and software applications
Assist with data and mail migrations within Microsoft 365 environments (Exchange, SharePoint, Teams)
Collaborate with colleagues to deliver seamless client solutions and knowledge sharing
Maintain and improve internal systems, processes and knowledge base documentation
Provide professional support that meets service level agreements and customer satisfaction targets
Liaise with vendors and external providers for hardware and software maintenance
Skills & Experience
2+ years of experience in desktop/helpdesk support within an MSP environment
Strong understanding of IT helpdesk ticket flow and service desk operations
Hands-on experience supporting Windows 11 environments
In-depth knowledge of the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, user management and troubleshooting
Strong technical knowledge across PC hardware, application software, networking and printers
Personal Attributes
Exceptional written and verbal communication skills, comfortable engaging with stakeholders at all levels
Passion for customer service and problem-solving
Collaborative mindset with the ability to contribute to team success while working autonomously
Adaptable and flexible, with a drive to continuously learn and upskill
Strong understanding of networking, desktop support and emerging IT technologies
Why Join
This MSP is dedicated to fostering a culture where learning, collaboration and professional growth are prioritised.
You will have the opportunity to work with a wide range of clients, tackle challenging technical issues and develop your career with regular mentorship and training.
The team values initiative, encourages innovation and rewards those who are passionate about delivering outstanding client experiences.
If this role excites you, please submit your updated CV or reach out directly at
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Staffing and Recruiting and IT Services and IT Consulting
Referrals increase your chances of interviewing at Hamilton Barnes by 2x
Get notified about new Technical Support Engineer jobs inSydney, New South Wales, Australia.
Sydney, New South Wales, Australia 1 month ago
Parramatta, New South Wales, Australia A$75,000.00-A$85,000.00 1 week ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 11 hours ago
Technical Support Engineer - Customer Experience
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Technical Support Engineer - Identity Management
Sydney, New South Wales, Australia 5 days ago
Enterprise Technical Support Specialist, Sydney
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 3 weeks ago
Macquarie Park, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Technical Support Engineer - Azure / Identity and Access Management
North Ryde, New South Wales, Australia 1 day ago
Technical Application Support Specialist
Sydney, New South Wales, Australia 2 weeks ago
Tier 2 Technical Support Engineer - Australia
Sydney, New South Wales, Australia 2 weeks ago
North Ryde, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 6 days ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr