Field Staff Team Leader

1 week ago

Newcastle, New South Wales, Australia Myhomecare Full time

We have a **_Field Staff_** **_Team Leader role _**with a difference; combine your caring nature and sharp leadership skills to truly give back. You will have the opportunity to make your mark on a rapidly growing organisation with a national footprint. This exciting opportunity does not come along often.

**As a Field Staff Team Leader you will**:
Work closely with our field staff to ensure that the delivery of client centric services is in line with the vision and values of the organisation producing quality care.

**Key Responsibilities & Duties**:

- Establish and maintain positive relationships with internal and external stakeholders; including office and field staff as well as clients, families and guardians
- Provide ongoing guidance, mentoring and training to a team of community support workers
- Complete documentation and administrative reporting as required
- Assisting in the successful process of recruitment, onboarding, and induction of new staff to achieve client and business objectives
- Manage and lead the day-to-day operations of your team including the recruitment, training, induction of our support workers and nurses
- Manage client service feedback and complaints and ensure feedback process is addressed and complaints resolved
- Maintain and encourage a safe work environment in accordance with the Occupational Health and Safety legislation
- Oversee skill validation of field staff that does not require clinical input
- Yearly staff appraisal with field staff to determine areas of improvement to work on and recognise development and achievements

**What you will bring**:

- People management experience with large and remote teams
- Problem-solving abilities with the ability to think critically
- Strong interpersonal and verbal / written communication skills
- Ability and willingness to embrace change
- Experience with conflict resolution
- Enthusiastic and capable of influencing and developing strong and positive team culture
- Experience in the aged care sector or similar

If you enjoy leading and motivating frontline workers, mentoring, and coaching, supporting developing opportunities and providing exceptional customer service, then this role is for you.

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