Manager Law Enforcement Agency Requests

The Regulatory and Control Operations (RACO) team are looking for a passionate Law Enforcement Agency Manager to join their Team on a 12 month Secondment._
- This is a 12 month Secondment_

The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.
- AML/CTF Operations
- Sanctions Operations
- Business Enablement
- Transformation
- Correspondent Banking Due Diligence
- Government Agency Requests
- Customer Verification Screening

RACO is a team of ~2500 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.

The Law Enforcement Agency Team (LEA) teams are involved in providing information to State and Federal Law Enforcement Agencies, Regulatory bodies including Government Agencies and Governing independent bodies these matters often involve notices and court orders that need to be acted on within a specific SLA.

As a Leader of this team it is important that you maintain and builds productive relationships with the leadership team and broader teams within RACO. You will also engage other Business Units within the wider Group:
Legal, Financial Crime Intelligence Unit, Financial Crime, Business & Private Banking, IB&M, Retail Bank

Products, Risk & Compliance, External customers, Brokers & other aggregators, Other ES Group Operations team members.

Your role is to lead and manager the team of 18 - 20 analysts. Utilise and leverage your current knowledge to enhance the capability and proficiency within the team. Provide ongoing support to the team and other teams within Regulatory and Control Operations

Your boarder knowledge around the AML/CTF act is crucial to be able to detect and deter financial crime with the information that you investigate

Internal and external stakeholder management is vital for the success of the role. Risk must be front of mind as the leader of the team. It is vital that all information is correct and accurate in responding to these requests

On any given day you will
- Understand and advise on a Subpoena that may incorporate several entities etc
- Review and act on court related requests for customers
- Maintain an up-to-date focus on regulatory notices, financial crime and emerging issues, and share knowledge obtained
- In-depth knowledge of Financial Crime disciplines being:

- Anti-Money Laundering /Counter Terrorism Financing regulations and obligations
- Know Your Customer, Customer identification and Verification standards
- Standard and non-standard processing tasks.
- Quality and/or CI focus
- Workflow allocation.
- Provide skills based training to fellow team members.
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.
- Capacity to act in a discrete and confidential manner
- Contribute to team performance and team culture
- Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs)
- Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per business requirements
- Prompt escalation of issues / risks identified within specified SLAs
- Pro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiency
- Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise
- Pro-actively drive your Development Plan to include Education, Exposure and Experience
- Accept and provide coaching/training to peers as appropriate
- Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in Processing Services and staff from other Business units
- Undertake any other tasks assigned by your Manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements
- Provide support and assistance to the wider RACO teams

We're interested in hearing from people who have
- Prior experience in a Leading a fast paced processing environment
- Deep knowledge and understanding of the Bank's processes and products
- Sound knowledge of computer systems and software (MS Office suite)
- Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
- Sound understanding of regulatory requirements
- Sound people leader experience
- Financial Services Industry experience preferred
- Tertiary education highly desirable
- Knowledge of the AML/CTF Act