Leading Operations Manager

1 week ago

Perth, Western Australia Bebeedelivery Full time

Job Description:
Nationwide Group is Australia's largest provider of towing, transport, and roadside assistance services. We support major motoring clubs, government, corporate and private clients by delivering safe, reliable, and high-quality services around the clock.
We are seeking an experienced
Service Delivery Manager
to lead and support our Roadside team in ensuring our roadside teams and fleet are equipped, supported, and empowered to deliver an exceptional experience to members when they need us most.
This role is critical in overseeing the management of our state-based Patrol network. The successful candidate will be responsible for mentoring, coaching, and engaging with Patrol contractors to ensure safety, compliance, performance, and customer satisfaction.
The ideal candidate will also oversee fleet management to ensure vehicles are maintained, fitted, and aligned with customer and operational needs. This includes participating in an on-call roster to provide leadership support outside of standard business hours.
About The Role:
In this position, you'll lead and support our Roadside Patrol Operators, who operate specialized service vans to provide 24/7 breakdown assistance. You will build strong relationships with Contractors through regular face-to-face engagement and operational discussions.
Promote and embed a strong safety-first culture across the network.
Career advancement opportunities for people who thrive in dynamic work environments.
Boldly undertake new projects as a skilled manager who strives for excellence in a rapidly changing environment.
Key Responsibilities:
The
Service Delivery Manager
will have the following responsibilities:
Coach, mentor, and support Patrol Operators to deliver outstanding roadside service in line with Nationwide Group policies and Safe Work Procedures.
Monitor and review performance, KPIs, and customer feedback, providing regular insights and support for improvement.
Support the recruitment, onboarding, training, and induction of Patrol Operators to ensure compliance and capability.
Oversee Patrol fleet procurement, fitment, utilization, and audits to maximize efficiency and reliability.
Partner with contractors to strengthen engagement and ensure a sustainable, high-performing Patrol network.
About You:
You'll thrive in this role if you bring:
Proven leadership experience in service delivery, transport, logistics or similar operational environments.
Strong people skills with the ability to coach, influence, and build trusted relationships with contractors and operators.
A passion for safety and compliance
Commercial acumen to balance customer needs, business requirements, and contractor expectations.
A customer-first approach, with the ability to deliver service excellence under pressure.
Strong problem-solving and decision-making skills.
Why Join Us?
Enjoy great employee benefits, ongoing professional development opportunities, and be part of a fast-paced work environment where no two days are the same.
How To Apply:
If you're passionate about service delivery and want to lead the team that keeps Australians moving, apply now.

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