Nsw State Manager

2 days ago

Sydney, New South Wales, Australia Yo-Chi Full time

Join one of Australia's most dynamic and popular brands currently undergoing a major growth spurt, in this epic role.

**About Yo-Chi**:
Our brand was born from an idea to bring together delicious frozen yogurt and toppings, with an infinite flow of good energy, in a space where people of all ages feel welcome. Yo-Chi kick-started Melbourne's self-serve frozen yogurt scene with the opening of the first venue in Balaclava in 2012.

As of today, we have 27 venues with plans to double the size of the business over the next 2 years. We're proud to be a family-owned Australian business, and chi remains at the heart of everything we do.

**About the role**:
The NSW State Leader's main objective is to oversee the successful running of all Yo-Chi venues in the state, by leading, mentoring and providing structure to the Venue Leaders and their direct reports.

Reporting to the GM of Operations, responsibilities include:

- Developing high performance venue teams, who are passionate about providing amazing customer experiences
- Supporting Venue Leaders with the recruitment and onboarding of new team members & leaders
- Working closely with Venue Leaders to drive sales, COGS, labour and profit & loss results
- Managing weekly reporting between venues and the Support Team, and ensuring each venue receives the focus and support it needs
- Setting up new venues and ensuring compliance with all Yo-Chi procedures and operational standards
- Identifying local marketing opportunities and working with the Marketing Leader to implement them.

**About you**:

- They are pros at managing busy senior leaders juggling their own set of buzzing venues.
- They will be autonomous, self-motivated and efficient with great time management skills.
- They will be a natural leader and a proactive thinker who brings new solutions to the table.
- And most importantly, they will bring positive energy to the team, a sense of curiosity, a willingness to challenge status quo, and a drive to learn and grow.

Lead the way at Yo-Chi, Australia's favourite frozen yogurt brand As the NSW State Leader, shape the success of our thriving venues. We're on the lookout for a dynamic leader with over 2 years' experience in state-manager level roles and at least 3+ years at a multi-site level.

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