Client Manager

6 days ago

Perth, Western Australia Vetct Full time

Are you a dynamic and relationship-driven professional with a passion for delivering exceptional client experiences? Vet.CT are looking for a part time Client Manager to join our friendly and growing team in Perth, Australia.

This role plays a pivotal part in fostering client relationships, supporting to drive business growth as well as ensuring that the highest level of customer service is given to our global clients using a patient's first approach.

**Hours and days required**:
1 or 2 weekdays either Wednesday and/or Friday (7.5 hours per day) Plus 1 in 4 weekends **or **Saturday and Sunday (7.5 hours per day)

**Key Responsibilities**
- Interaction with the Clinical Case Manager on shift and Client Relationship Manager
- Troubleshooting image transfer and software platform usage e.g. Kibana Monitoring
- Adding additional body areas to cases and discussing this with clients
- Prioritising the different levels of enquiries based on patient first process
- Assisting with Client resolutions and feedback
- Build professional relationships with new and existing clients
- Ensure timely and successful delivery of services to clients, to constantly improve client expectations
- Liaise between clients and internal teams
- Working with the leadership team on developing and delivering client service and engagement initiatives

**Requirements**:
**Skills Required**:

- Unrivaled customer service skills
- Excellent communication and relationship building ability
- Ability to problem solve and use own initiative
- Ability to calmly prioritise and multi-task
- Reliable and organised with excellent time management skills
- Ability to work efficiently and accurately under pressure
- Adaptable and able to take on/delegate multiple tasks
- Strong team player, flexible and self-motivated

**Experience and Qualifications**
- Knowledge and / or experience the veterinary industry
- Veterinary nursing qualification (desirable but not essential)
- Knowledge and / or experience in digital medical imaging
- Experience of coordinating multiple clients
- Strong customer service experience

**Benefits**
- 20 days plus public holidays (Pro Rata)
- Superannuation pension plan
- Employee Assistance Programme
- Company shares scheme (after 12 months of employment)

**Inclusion and Diversity**

Vet.CT is an equal opportunities employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

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