Risk & Compliance Specialist - Product & Sales

1 week ago

Perth, Western Australia Royal Automobile Club Of Wa Full time

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Join RAC Insurance as a Risk & Compliance Specialist, where you'll play a key role in safeguarding our members by ensuring effective risk management. This is a newly created role within our Product & Sales team.

About the Role
- As a Risk & Compliance Specialist, you will be working within cross-functional environments, responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

Key Responsibilities- Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence- Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required- Guiding the scope of any data collation for investigation/remediation/rectification- Reviewing and analysing data to ensure it is fit for purpose- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes- Supporting remediation and rectification activities as required by Incident Owners- Supporting and contributing to maturing the risk culture and capability across Insurance- Assist the Compliance & Assurance Lead in operational effectiveness testing for identified key controls. Ensure that control objectives and testing steps are clear.- Additional duties to support the business as reasonably required

What we are looking for:
- Demonstrated experience in a similar role within a regulated environment- Exposure to compliance, regulations and quality assurance- Ability to collaborate effectively and influence relationships with varied internal stakeholders- Analytical and problem-solving skills, with the ability to consider critical business needs- Proactive project, risk management and problem-solving skills- Proven resilience in handling difficult conversations with stakeholders at all levels- Ability to operate effectively in a values/behaviours based organisation- Broad knowledge of insurance industry practices and the regulatory environment is desirable- Experience assessing control effectiveness through testing and monitoring programs is desirable

What we can offer you:
- A workplace culture where our people feel valued, respected and empowered- Work in flexible ways that meet work/life commitments and support wellbeing- Be part of a purpose led organisation that gives back to the WA community- An environment that values ongoing career development- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services- Opportunities for community engagement and corporate volunteering

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