Guest Service Agent

7 days ago

Sydney, New South Wales, Australia Capella Hotel Group Full time

Sydney, NSW, AUS_
- _Hourly_
- _Part Time_
- _ Above Award Rates + Free Meals + Uniform_

**About Capella Hotels and Resorts.**

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Position Summary**

**The Guest Service Agent** is responsible for extending a warm arrival welcome and fond farewell to all guests. The individual will ensure payment information and billing setup is established correctly. The individual assists in providing room orientations and assists guests during their stay.
- Greet and welcome all guests to the hotel in a warm, professional and friendly manner. Open doors, assist guests/visitors entering, and leaving property.
- Ensure guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs by offering assistance before being asked.
- Provide efficient luggage storage, retrieval of parcels and other objects for guests and ensure accurate inventory of items on loan, and all items are collected in time or before check-out.
- Perform currency exchange for in-house guest in line with established procedure
- Receive cash payments and process paid-outs in line with established procedure
- Be knowledgeable of the hotel's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
- Be the champion of the local city's culture and heritage by providing recommendations and directions to dining, tourist attractions and any local destinations.

**Talent Profile**
- Tertiary Education preferred
- A personable character with a passion for building strong guest relations
- Experiences in a similar role at luxury hotels/resort or commercial facilities
- Experience with PMS/Hotel Systems (Opera Cloud, KnowCross)
- Good command of written and spoken English
- Valid working rights in Australia

**Working with Capella Sydney**
- Be part of a dynamic and supportive work environment.
- Work in beautifully crafted spaces and amenities in a Heritage building.
- Online training courses for personal and career development.
- Full uniform provided and laundered.
- Complimentary shift meals.
- Hotel and Group Discounts.
- Ability to grow and develop within and opportunities with the group.

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Ihg Hotels & Resorts Full time

    Join to apply for the Guest Service Agent role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at IHG Hotels & ResortsInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time $104,000 - $130,878 per year

    An Epic Icon needs an Epic TeamAre you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for aGuest Service Agentto live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are seeking a customer focused and experienced guest service agent to welcome...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Full time

    Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.- Small town, big community feel with staff pool, gym and weekly activities.- Affordable accommodation, shift meals, resort discounts to cut cost of living.- An Epic Icon needs an Epic Team_Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Guest...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $60 - $90

    Job Title: Guest Service Agent">This role is ideal for individuals who enjoy interacting with people and providing exceptional service. As a Guest Service Agent, you will be responsible for managing arrivals and departures of guests, providing excellent customer service by responding to requests efficiently and courteously.">Key responsibilities include...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,070 - $70,070

    Guest Service Agent JobPan Pacific Hotels Group, a global hospitality leader, is seeking an experienced Guest Service Agent to join their team. The role involves providing exceptional care and hospitality to guests throughout their stay.The ideal candidate will have strong communication and listening skills, with the ability to build rapport with team...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Pro-Invest Careers Full time

    About Us:Pro-invest Groupis a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...