Regional Client Services Manager

2 days ago

Brisbane, Queensland, Australia Arcare Aged Care Full time

**Regional Client Service Manager**

**Company**

Arcare is a proudly family-owned aged care business that now has 46 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

**About the Role**
Arcare is looking for a Regional Client Service Manager to liaise with potential clients and families, attending to enquiries, conducting tours, explaining the costs associated with entry to aged care and generally ensuring clients enjoy a welcoming experience and a comfortable transition in to the residence. In addition, the Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the Queensland State Manager Client Services.

**Skills and Experience**
- Proven experience in a Sales (and/or) Customer Service position
- Demonstrated business development experience
- Ability to relate to the ageing clients and families at a stressful time
- Demonstrate a genuine caring attitude towards clients and families
- Must be solution focused
- Established referral network and ability to build on Arcare's relationships with relevant key referral agencies such as hospitals and placement agencies
- Sound organisational and communication skills
- Current Drivers Licence

**Culture**
Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities

**Benefits**
- Supportive, friendly and caring organisation
- Excellent employee benefits including Health and Well-being Program, Career development and Reward and Recognition Program
- Training plan & educational opportunities

**APPLY**

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

All successful applicants will be required to be COVID vaccinated as an inherent requirement of the role.

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