Customer Service Manager

**Job no**: 943221
**Work type**: Permanent / Full time
**Location**: Sydney City

Be part of the Myer Sydney City leadership team as the Customer Service Manager.

Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer strategy, manage daily department activities and provide ongoing support, coaching and leadership for your teams.

Reporting to the Assistant Store Manager and working collaboratively with the leadership team, this pivotal role offers excellent opportunities to advance your Retail Management career path.
- **Join the leadership team at Myer Sydney City**:

- **Showcase your customer service excellence by leading team performance**:

- **Opportunities for succession planning and career development**

**About The Role**:

- Manage the daily activities of your departments and team, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights

**About You**:

- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focussed with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines

**Benefits to you**:

- Become a leader within one of Australia's most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
- From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work._
- Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best._
- Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be._
- Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands._

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 28 May 2025 AUS Eastern Standard Time