Clinical Practice Operations Officer

1 week ago

North Lismore, New South Wales, Australia Chandler Macleod Full time

About the company: Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services.
They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a different in the lives of their clients.
About the role: As a Clinical Practice Officer, you will: Provide front of house and administrative support across all service delivery streams inclusive of data entry and record keeping.
Provide administrative support to operational tasks as directed by regional Practice Manager.
Provide first escalation point for clients, contracted health providers and external stakeholder queries.
Coordinate the administrative requirements for client referrals to both internal and external providers.
Coordinate the administrative requirements for group programs and mental health literacy workshops.
Provide assistance with administrative induction and training of new employees and contracted health providers.
Undertake financial management activities including drafting procurement documentation, processing invoices, reconciling payments and tracking financial expenditure.
Provide office management support for centre and regional satellite property resources, assets, IT and travel requirements.
Support the Practice Manager / Assistant Practice Manager in reporting quality assurance, compliance, audits, reports and operational data.
About you: To be successful in this role, you must have: Demonstrated experience in a business / clinical operations role Strong background in supporting service delivery within a mental health, health, community service, and or a government environment Strong written and verbal communication experience Currently hold or ability to obtain a Working with Vulnerable People registration Currently hold or ability to obtain a Working with Children check Benefits: ASAP start pending Federal Police Check 12 month casual temporary assignment Full-time hours, Monday to Friday (37.5 hours per week) $44 - $50 per hour + super Multiple locations available: Maroochydore, QLD Lismore, NSW *** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ** At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at

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