Operations Manager
2 weeks ago
As a results-driven Office Manager, you will be at the forefront of driving profitability and growth. You will play a pivotal role in guiding a team of exceptional Nurses & Medical Receptionists and collaborate with the management team in supervising the clinic.
Key Responsibilities include:
- Coordinate daily operations with staff, nurses, doctors
- Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
- Timely reporting of property maintenance, leasing and subtenant issues with management
- Updating health engine and online booking page
- Reduced number of patient and Doctor complaints
- Increased number of patient and Doctor compliments
- Coordinate and maintain accreditation
Accountability
- Conduct interviews with HR when required
- Liaise with HR to appropriately handle complaints from staff and doctors
- Handing over Orientation Checklist to doctors on their first day
- Completed and signed orientation checklist must send to medical director and medical administrator
- Coordinate changes in doctors and staff rosters with management
- Coordinate doctors and staff leaves and find appropriate covers
Financial Management
- Accounts follow up with outstanding amount
- Coordinate monthly purchase orders with management
- Maintain daily, Medicare batching, exceptions, and rejections.
- Check billed patients for nurse incentive as they are performed
- Reconcile work cover and private billings on a weekly basis
Requirements
- Exceptional leadership and motivational skills to inspire and empower nurses and medical receptionist to deliver exceptional performance in managing clinics
- Excellent analytical skills with the ability to interpret data to inform strategic business decisions
- Prior Office Manager experience of minimum 2 years
- Prior experience in the medical & health field is highly preferred
- A collaborative and solution orientated mindset with a focus on continuous improvement
- Excellent communication and negotiation skills with the ability to cultivate lasting relationships
- An advocate for safety, compassion and active listening in the workplace
- Prior experience in the use of relevant software Pracsoft, Medical Director and Best Practice.
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
- Experience CPR/Triage training
- Prior training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
Benefits
Competitive hourly rate: $35.00 - $42.00 per hour
Regular working hours: 38 hours per week
Shift work: 8 hour shift
About Us
We are a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry. We believe in providing compassionate care that is tailored to the individual needs of each patient.
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