Disability Services Program Manager

**Position title**

Program Manager Disability Services

**Program/Department**

Disability Services

**Role Reports to**

Chief Executive Officer

**Location**

Campbelltown

**Hours**

38 hours per week (Full Time)

**Tenure**

Permanent

**Location**

South West Sydney

**Salary**

SCHCADS Level 7 Pay point 1

**AMPE Services Vision, Mission, and values**

AMPE Services is an NDIS provider and at the forefront of providing quality services and supports to individuals and their carers. Located at the heart of Western Sydney, AMPE Services recognizes and supports equality, diversity, and human rights of people with a disability. The organization provides excellent customer experiences which respects and meet client needs.

**Vision**:
To have a positive impact on the lives of care recipients that AMPE supports. We demonstrate this with both respect and dignity through a person-centred care model. The organisation is driven by its passion for providing clients and stakeholders with excellent support and services that enable them to live with dignity, hope, and respect. **(To give Hope, Respect and Dignity to all)**.

**Mission**:
To consistently provide inclusive and compassionate care to our clients to improve their independence, quality of life, and sense of belonging within their communities to live their life maximally.

**The mission of AMPE Services is driven by six strong Values**:*Inclusivity *Dignity/Respect *Excellence *Accountability *Compassion
- Integrity *Reliability

**Position Purpose**:
The Program Manager will plan, organize, direct, control and coordinate the professional and administrative aspects of services and programs in line with the NDIS Service Delivery Model.

The Program Manager will be responsible for assisting with the management of the day-to-day operations and further develop the program to ensure the provision of disability services.

The Program Manager will ensure professional standards; legislative requirements and the organisation mission, values and objectives are met across all services and programs in accordance with the company's strategic plan.

**Key Relationships to Position**

**Purpose of Relations**

Internal:

- Chief Executive Officer
- Report to, mentor and supervision. To receive direction and advice; and in carrying out day-to-day support tasks
- Disability Services Team staff
- Lead, supervise, and coach
- AMPE staff
- To share and receive information,
- train/develop, coordinate, motivate, provide advice, and support services etc
- AMPE Management
- To build collaborative relationship with management and staff to ensure clients receive appropriate individualised goal driven services to meet their needs.

External:

- Government departments, community members and other agencies as required
- Liaise with all stakeholders to provide programs and services to achieve clients' needs and continuous staff development.
- Clients/participants
- Service delivery, build supportive relationships

**Key Responsibilities**
- Business Development and Financial Management
- Work in collaboration with the CEO to develop and implement strategic initiatives as part of AMPE Strategic Plan.
- Develop growth and business opportunities including thorough evaluation of financial and business information.
- Controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment, and services
- Monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
- Provide regular written reports (at least monthly) to the CEO on the progress of Disability Services programs.
- Develop and Execute Best Practice Service Delivery Models for NDIS Services
- Provide leadership to the program to review, develop and implement efficient and streamlined business processes and effective service delivery in accordance with the National Disability Insurance Scheme.
- Ensure accuracy by regular monitoring of service scheduling, approvals, and action gaps in individual participants service agreements to ensure NDIS Plan ratios and participant goals are in line with services delivered.
- Ensure that resources are being used as efficiently as possible, particularly regarding efficient utilisation of support workers, and ensuring that travel and other expenses are contained as effectively as possible, without compromising the needs of participants.
- Ensure that the participant funding and budget is being maximised through monitoring participant service hours, reducing overtime costs, agency usage and staff turnover.
- Participant and stakeholder relationship building
- Ensure quality participant service delivery in line with the person centred and individualised approaches.
- Take responsibility and effectively deal with complex participant relationship needs and expectations.
- Seek out, promote, and maintain positive relationships with new and existing partner organis